Reservationist

abc Restaurants is Actively seeking an experienced Reservationist! OVERVIEW At abc Restaurants (abc Kitchen, abc Cocina, abcV), we are passionately committed to offering the freshest, safest ingredients, presenting a seasonal menu, that is locally focused and globally artistic, and cultivating a healthy relationship on our tables and for the planet. Our atmospheric elements feature environmentally conscious stories, honoring the preservation of the arts and global sustainability. Jean-Georges has made culinary history and developed a reputation as remarkable as his food, by tapping his deep understanding of the restaurant world and pairing it with his forward-thinking vision. POSITION SUMMARY  As a Reservationist, you will be part of the Central Reservations Department securing reservations for multiple key venues of the Jean-Georges portfolio. Your key responsibility will be to manage the day-to-day operation of Restaurant Reservations and to accommodate client requests in a timely manner, oversee bookings, and guest database, handle large parties and the process of taking, recording, changing, and canceling reservations, and support with various administrative and clerical functions. ESSENTIAL JOB RESPONSIBILITIES Efficiently and accurately handle reservations, cancellations, and a variety of inquiries received from guests, and redirect these inquiries to the restaurant as needed Responsible for maximizing bookings by delivering a warm and friendly, yet efficient reservations service Speak clearly and persuasively in positive or negative situations and respond well to questions Alert to all aspects of the dining operation throughout the shift and knows when to seek assistance from Management to resolve guest concerns Develop a complete working knowledge of the menus Assists in other FandB departments as needed Deliver exceptional service consistently and anticipate guests' needs Operate ethically to protect the image of the Company Maintain a good working relationship with others by promoting teamwork and fostering a harmonious working climate Perform other tasks as requested KNOWLEDGE, EXP ERIENCE and SKILLS"¯   Minimum of one (1) to two (2) years of relevant experience required Demonstrate flexibility and patience; possess an interest in people Maintain a high level of sensitivity and confidentiality regarding personal and medical information from guests that is shared Help train new department team members Basic PC and Microsoft knowledge and comprehension (Word and Excel) Basic math knowledge and comprehension (addition, subtraction, multiplication, division, fractions, and percentages Strong communication skills; email and telephone skills Great attention to detail Familiarity with Resy and Avero is a plus Professional demeanor, polished appearance with the ability to exceed guest's expectations   Ability to work a flexible schedule including days, nights, weekends, and holidays     PHYSICAL REQUIREMENTS "¯   Ability to perform essential job functions safely and successfully consistent with the ADA, FMLA, and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards.   Must be able to lift and carry up to   25   lbs   Ability to stand for prolonged periods of time and climb steps regularly.   Ability to physically maneuver through work areas; bend, lift, carry, reach/extend arms, and hands above shoulder height   frequently , or otherwise move in a constantly changing environment.   COMPENSATION The base pay range for this position is $20/hr to 22/hr. The determination of what a specific employee in this job classification is paid within the range depends on a number of factors, including, but not limited to, prior employment history/job-related knowledge, qualifications, and skills, etc. JEAN-GEORGES IS AN EQUAL OPPORTUNITY EMPLOYER

Created: 2024-10-26