Field Service Technician - On Site

Creating Peace of Mind by Pioneering Safety and Security At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 30 brands, 12,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond. Additionally, in 2024 we were awarded the Gallup Exceptional Workplace Award, which recognizes the most engaged workplace cultures in the world. What You Will Do: Reporting to the Digital Workplace Manager, the Field Service Technician will provide local IT support services for the Carmel Office. The technician will provide exceptional customer service to site personnel, including the Executive Leadership Team, while providing exemplary technical support. The technician will support incident and request resolution to exceed SLAs, support the evolution of the client computing environment, and assist projects related to IT infrastructure to achieve business objectives. Support of this role includes regular day hours Monday through Friday and off-hours support as required. * Be empowered and accountable in providing advanced technical support and resolutions, at a 2nd level, to exceed end-user expectations per Service Level Agreement metrics. * Provide support for the Executive Leadership Team * Demonstrate independent troubleshooting and decisive problem solving. * Be proactive in leveraging internal and external resources to help resolve incidents and complete goals. * Provide immediate technical support and solutions for the office environment, including meeting spaces and Microsoft Teams Rooms. * Provide on-call support required as needed. * Assist in assigned projects to drive operational and/or IT improvements. * Follow and promote defined ITIL procedures. * Provide basic support of network, server, security, and application infrastructure. * Provide additional support of collaboration tools when required, including but not limited to Microsoft 365. * Perform root cause analysis to eliminate reoccurring incidents. * Execute defined IT software and hardware lifecycle processes including ordering, tracking, deployment within defined performance metrics. * Install technology hardware and software that fulfill user requests according to standards or requirements. * Perform other assigned operational duties. What You Need to Succeed: Minimum Qualifications * A minimum of 2-5 years work experience supporting Manufacturing and Office environments, specifically, a high level functional and technical working knowledge of Microsoft Windows Operating Systems, Apple OSX, Microsoft Office Suites and Microsoft365 (SharePoint, Teams, OneDrive). Mobile environment operating systems; Apple iOS and Android * Must have outstanding and highly professional verbal and written communications skills and be effective at communicating highly technical issues in a non-technical manner, considerate of each customer's focus and priority. * Experience with PC Hardware troubleshooting. * Basic Audio-Visual Support * Broad technical IT knowledge and awareness of industry trends. * Operational Excellence - Root Cause Analysis, process, risk reduction, security and controls, change management. * Working in cross functional teams and the ability to work as part of a virtual team. * Ability to multitask and prioritize effectively. * Candidate must be a self-motivated problem solver operating with limited supervision to help achieve goals for a global team. We Celebrate Who We Are! Allegion is committed to building and maintaining a diverse and inclusive workplace. Together, we embrace all differences and similarities among colleagues, as well as the differences and similarities within the relationships that we foster with customers, suppliers and the communities where we live and work. Whatever your background, experience, race, color, national origin, religion, age, gender, gender identity, disability status, sexual orientation, protected veteran status, or any other characteristic protected by law, we will make sure that you have every opportunity to impress us in your application and the opportunity to give your best at work, not because we're required to, but because it's the right thing to do. We are also committed to providing accommodations for persons with disabilities. If for any reason you cannot apply through our career site and require an accommodation or assistance, please contact our Talent Acquisition Team. Allegion plc, 2023 | Block D, Iveagh Court, Harcourt Road, Dublin 2, Co. Dublin, Ireland REGISTERED IN IRELAND WITH LIMITED LIABILITY REGISTERED NUMBER 527370 Allegion is an equal opportunity and affirmative action employer Privacy Policy

Created: 2024-10-25