Customer Service 1

Job Title: Customer Service 1 Reference ID: # 24-04802 Location: Boston, MA Duration: 3 months Job Type: Contract (Candidates must be able to work on W2 without VISA sponsorship) Remote position, can sit anywhere in United States but MUST work EST hours   Description: Will be working with 7 counter parts, will support sales team/ operations team This role is not your typical Customer-facing position. Closer to a data entry position that supports the customer service team. Provide premium customer service experience through professional, timely, and accurate communication and a proactive approach. Answer in- coming emails and calls from customer service team, account team members, and internal partners. Ensure orders are accurately received and maintain them for delivery in line with customer expectations. Proactively address issues through problem-solving, collaboration, and escalation.  Required 1+ years of SAP/CRP Knowledge Microsoft Outlook, Excel (medium to high understanding), PowerPoint preferred Business Intelligence (BI) System experience nice to have Order Book management nice to have Mostly behind the computer support to Customer Service team

Created: 2024-10-25