Front Desk Specialist

Action Inc. is about helping people and changing lives. We're dedicated to empowering people and building a stronger, more productive community. We offer affordable housing and homelessness prevention, fuel assistance and energy conservation programs, and education and job training. We are a welcoming place where you can find help, hope, and support when you need it most. Our mission at Action Inc. is to advance economic equity and foster a thriving community on Cape Ann and beyond.Job Summary: The Front Desk Specialist welcomes all visitors who contact the Action Inc. Main Office in a courteous and approachable manner, answers questions, provides program information, completes intakes, schedules appointments, and provides administrative support across departments.Hours: Full Time, 35 Hours a week. Monday through Friday, 9:00am to 5:00pmDuties/Responsibilities:· Greet visitors as they enter the Action Inc. office in a pleasant and professional manner.· Answer and direct calls to the appropriate staff member, program, or external resource.· Assist clients with access to services, make referrals to the appropriate program staff or service, including those internal to Action Inc. or externally.· Complete intakes with clients for services via phone call or in person, accurately entering information into internal client databases.· Schedule initial client appointments with staff, informing clients of all necessary documentation needed for their appointment, making reminder and follow up calls as needed.· Collect, record, and provide receipts for rental payments made by Action Inc. tenants.· Ensure the lobby area is organized, including any posted materials and/or pamphlets are current and inventory adequate.· Provide administrative support as needed, including data entry, faxing, mailing, photocopying, and filing.· Attend and participate in departmental, organization-wide, and other meetings.· Act in the best interest of the organization, reflecting the values of teamwork, collaboration, and mutual respect.· Other duties as needed and assigned.Required Skills/Abilities:· Excellent oral and written communication skills.· Strong organizational skills and the ability to multi-task.· Friendly affect and welcoming personality, with the ability to triage and respond appropriately to individuals in crisis.· Must maintain a high degree of confidentiality and professional boundaries.· Proficient in Microsoft Office products.Experience & Education:· AS degree in Human Services or a minimum of three years administrative experience, preferably in social services.Physical Requirements:· Must be able to lift, move and carry up to 10 pounds.

Created: 2024-10-25