Customer Service Representative

Description We are offering a long-term contract employment opportunity for a Customer Service Representative in the non-profit industry, based in Kendallville, Indiana. The role involves client intake, eligibility determination, collaboration with various departments, and representation at county events. Responsibilities: - Accurately determine and enroll families into our programs, ensuring compliance with program operations, regulations, and standards. - Collaborate with other departments, programs, and services to ensure maximum benefits to families. - Represent the organization at county inter-agency meetings and other county events. - Maintain a positive, friendly work environment for co-workers, clients, vendors, and the general public. - Provide referral, outreach, and advocacy services for families with other human service organization, utility companies, childcare providers, and other private and public entities. - Adhere to all workplace rules, fiscal procedures, and personnel policies. - Attend and positively participate at all staff meetings, in organizational improvement processes, and detail oriented development trainings. - Monitor and manage customer accounts, taking appropriate action when necessary. - Process customer credit applications accurately and efficiently. - Maintain accurate customer credit records. Requirements - Possess strong customer service skills - Knowledgeable in handling switchboard phones with multiple lines - Proficient in data entry tasks - Experience in data migration - Ability to work in a non-profit environment - Excellent communication skills both written and verbal - Highly organized, able to multitask and manage time effectively - Ability to resolve customer inquiries and complaints professionally - Proficiency in using computer systems and software - Ability to work independently and as part of a team - High school diploma or equivalent required - Prior experience in a customer service role is preferred - Ability to maintain patient and positive demeanor during interactions with customers - Understanding of the non-profit sector and its unique challenges and operations - Willingness to contribute to the overall mission of the non-profit organization. Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit for more information. © 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (.

Created: 2024-10-25