ACCOUNT SPECIALIST

Main Job Tasks and Responsibilities * Greet in-person office staff and visitors * Answer telephone, screen, and direct calls in a pleasant manner, taking and relaying detailed messages * Receive, respond to, and direct questions from employees and the public * Upload content, manage posts, ensure timely responses to posts/questions on social media (refer to supervisor if questions arise that require subject matter expertise) * Run simple reports to track progress toward social media goals using key performance indicators * Schedule meeting/conference rooms and coordinate any necessary refreshments for guest and corporate meetings * Provide support for internal incentive plan to encourage employee engagement in sharing AIT posts and successes on social media * General administrative and clerical support to all offices * Receive, sort, and distribute incoming and outbound mail, packages, and deliveries (including FedEx and UPS) * Adhere to a written and clearly defined social media strategy * Schedule maintenance appointments * Maintain cleanliness of office public areas * Organize all office supplies and process orders for new supplies Key Competencies * Excellent verbal and written communication skills * Ability to multi-task, prioritize, and proactively contribute in a fast-paced environment * Proven administrative and social media experience * Strong understanding of all social platforms and experience using various analytics software * Reliable, flexible, and detail-oriented * Additional office duties as assigned Education and Experience * Proficiency in operating computers, copiers, MS Office, and Outlook * Proficiency in administrative and clerical procedures * Proficiency in customer service skills * Experience posting on social media (LinkedIn, Facebook, SharePoint, Instagram, etc.) * Preferred knowledge of software applications like Office 365, Teams, SharePoint, Customer Relationship Management (CRM), and various social media platforms

Created: 2024-11-02