Customer Service Representative

NSI Industries - HVAC Division is seeking dynamic individuals to become part of our winning team. If you are a highly motivated team player who is interested in an exciting career with a global leading manufacturer then this job is for you!NSI Industries is committed to providing superior quality and unparalleled dedication to all aspects of our business. We believe every employee contributes to the success and growth of our company. As an employee at NSI Industries, you reap the benefits of being part of an expanding company that still maintains a progressive employee culture and atmosphere.The primary functions of the Customer Service Representative are to assist internal and external customers by providing product and service information and resolving customer issues. Job DutiesServe as the first point of contact to assist with customer inquiries and complaints via telephone and emailProvide information about the products and services, pricing, order status, billing, returns and creditsTroubleshoot and resolve product issues and concernsDocument and update customer records based on interactionsDevelop and maintain a knowledge base of the evolving products and servicesEnsure accurate and timely distributor order processing Confirming pricing, item number/description and quantities are correctAbility to research issues independently to determine root cause and corrective action neededDemonstrate follow up action with customers, distributors, sales force, and end usersProvide continuous and responsive support to sales forceAbility to work with other departments such as Shipping, Production, Purchasing, and Technical ServiceShared reception responsibilitiesHeavy filing, contract updates, data entry backup, special projects as needed.Other duties as assignedSkills & QualificationsStrong interpersonal and communication skills, written and verbalMust have strong ability to prioritize, multi-task and problem solveAdaptability to work efficiently and effectively daily under pressure in a fast-paced environmentAbility to build rapport with clientsProficiency in Microsoft 365Positive and professional demeanorMust be able to work 5 days a week 8am-5pm.Education:High School Diploma or equivalentExperience:Minimum of three years related experience in customer service, inside sales support or related fields; (experience in retail field is not applicable) Physical Requirements - EssentialProlonged periods of sittingStrength, dexterity, coordination, and vision to use keyboard and computer monitor for prolonged periods of time.Benefits401(k)401(k) matchingHealth/Dental/Vision insuranceFSA/DCA/HSA spending accountCompany Paid Life insurance & AD&DShort- & Long-Term DisabilityPaid time off & Paid HolidaysEmployee referral programCompany BBQs and other team eventsNSI Industries maintains a drug-free workplace and requires all candidates to complete and pass a drug screen and background check after a conditional offer of employment has been extended.NSI Industries is proud to be an EEO employer M/F/D/V.NSI Industries is an equal opportunity employer and, as such, affirms in policy and practice its commitment to recruit, hire, train, and promote, in all job classifications, without regard to race, color, creed, religion, sex, gender, age, national origin, marital status, sexual orientation, gender identity, gender expression, citizenship, eligible veteran status, disability, or any other status protected by law.Job Type: Full-timeHourly Rate: $18-$21/hourNSI Industries maintains a drug-free workplace and requires all employees to complete and pass a pre-employment drug screen and background check.NSI Industries is proud to be an EEO employer M/F/D/V.NSI Industries is an equal opportunity employer and, as such, affirms in policy and practice its commitment to recruit, hire, train, and promote, in all job classifications, without regard to race, color, creed, religion, sex, gender, age, national origin, marital status, sexual orientation, gender identity, gender expression, citizenship, eligible veteran status, disability, or any other status protected by law.

Created: 2024-10-24