Customer Service Representative

Job Type Full-timeDescriptionJoin the premier Lawn Care provider in New England and work with a team that is dedicated to providing superior service and an unparalleled experience to customers throughout Maine, Massachusetts, and New Hampshire. As the leading Lawn Care Provider in New England, we take pride in delivering exceptional service and fostering an unparalleled experience for both our valued customers and team members.We are looking for a Full-Time Customer Service Representative that brings to the team an Energetic personality, with a demonstrated ability to engage and communicate with customers in a service-oriented setting.Why Choose Mainely Grass?Superior Service: Be part of a team dedicated to providing best-in-class Lawn Care services.Expansive Reach: Join us in serving customers throughout Maine, Massachusetts, and New Hampshire.Growth Opportunities: Thrive in an environment that encourages personal and professional development.Responsibilities IncludeInside sales including lead qualification, price estimating, quote generation, program & service questions, and account setupCustomer Service tasks such as service questions and issues, maintaining up-to-date account information, and billing and payment processingCoordination with field operations to ensure a seamless customer experienceIdentify and proactively look for solutions to correct customer concerns and issuesDevelop new business with existing customers and/or identify areas of improvement on customer accountsResponsible for maintaining a high level of professionalism and empathy with customersAssist with challenging customer requests or issue escalations as neededExcellent communication skills (verbal and written).Self-motivated with excellent organizational, time-management, and problem-solving skills.Willingness to learn.The ability to work both independently and within a team environment.Strong technical expertise.The ability to be resourceful, analytical, adaptable, and organized with the ability to build relationships with our customers.The ideal candidate will have experience operating and navigating CRM/ERP systems (Hubspot, Workwave preferred but not necessary).Position starting pay is $24.00 per hourRequirementsExcellent communication skills (verbal and written).Self-motivated with excellent organizational, time-management, and problem-solving skills.Willingness to learn.The ability to work both independently and within a team environment.Strong technical expertise.The ability to be resourceful, analytical, adaptable, and organized with the ability to build relationships with our customers.The ideal candidate will have experience operating and navigating CRM/ERP systems (Hubspot, Workwave preferred but not necessary).BenefitsHealth Insurance- 80% premium paid by the employerDentalVisionLife Insurance401K - up to 4% company match immediately availablePTOHoliday PayEmployee DiscountsCompetitive CompensationSalary Description $24.00 per hour

Created: 2024-10-23