Key Account Manager

Job Details Level: Experienced Job Location: Corporate Office LSO West - Brea, CA Salary Range: Undisclosed Company Description () is in North Orange County in the city of Brea, California. Life Science Outsourcing, Inc (LSO) is a contract manufacturer of medical devices with in-built capabilities to offer clients full-service solutions through our six divisions. Clients rely on LSO to perform all activities required to introduce their products to market, from sourcing to drop shipping. Are you an energetic, motivated, and articulate team player who is passionate about account management and customer experience? If so, you might be the perfect candidate we are looking for! We are seeking to hire a skilled Key Account Manager who will be responsible for building and maintaining relationships with our most important clients. Our ideal candidate is able to identify customer needs and passionate about exceeding client expectations. We encourage you to submit a resume with salary requirements. Job Description * Develop and maintain strategic long-term trusting relationships with high volume clients to accomplish organic growth and long-term company objectives * Research key customer wants and needs * Suggest solutions that answer clients needs and wants * Ensure the ordered products are delivered in a timely manner * Serve as contact point for key customers and internal teams * Resolve customers' complaints in an effective and respectful way * Gather, report and communicate customers' feedback on service, technology and product delivery * Research and source new potential clients * Measure, track and analyze key account metrics * Create reports for upper management * Keep abreast with industry and market trends and best practices Qualifications * Masters in business administration, sales or similar relevant field * Previous working experience as Key Account Manager for at least 3 years or Sr. Account Manager for 5 years * Outstanding communication and interpersonal skills * Aptitude in networking and building relationships * Excellent time and project management skills * Ability to prioritize and meet critical deadlines * Problem-solving and negotiation aptitude

Created: 2024-10-23