Service Manager

As High Street Service Manager , you are responsible for overseeing the general operation of daily shifts to ensure the operation  provides unparalleled hospitality to its guests. In addition to providing leadership and support on the floor, this position will support the General Manager with FOH scheduling, various administrative responsibilities, team education and team development. An excellent candidate will have a love and knowledge of food and beverage, dedication to polished and warm service, and a curiosity and interest in professional development.  Job Responsibilities Floor leadership and team development   Coach and counsel team members  Motivate, inspire and cultivate hospitality with team members with engaging pre-shifts and 7Shifts announcements   Participate in the training and development of new FOH staff alongside FOH Support and HS Management   Help refine service standards with management team   Provide confidence to guests that there is positive leadership and hospitality on the floor   Resolve any issues that may arise with both guest and team member   Ensure that guest requests and complaints are handled promptly and courteously; ensure follow-up if necessary   Ensure guest satisfaction and create loyalty   Assist with any administrative duties including but not limited to new hire/termination paperwork, payroll punch adjustments, tip sheet management, menu changes and printing using InDesign, entering end of shift paperwork and shift notes, collecting server check outs, etc. This position reports to the High Street  General Manager and i s a full-time position with opening and closing responsibilities. Benefits    Medical, dental and vision   insurance   + non-traditional supplemental insurance   Mental health care options   401K   contribution   following one year of employment   with   an   HSHG match   Pre-tax commuter benefits   Dining discount at Fork, High Street, HighStreet Hoagies and   a.kitchen+bar   Team member referral bonus   Professional   development   Contribution request program ( we   want   to support your passions   and projects   outside of the restaurant!)   Equal Opportunity Employer Statement   High Street Hospitality Group values a diverse and inclusive workforce. We provide equal employment opportunities for all applicants and employees. All qualified applicants for employment will be considered without regard to an individual's race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws.    

Created: 2024-11-02