Assistant General Manager

Altro Paradiso is seeking an experienced and dedicated  Assistant General Manager. Altro Paradiso, opened in 2016 by chef and owner Ignacio Mattos, is inspired by the flavors, textures and warmth of Italian food and wine traditions. Located on a sunny corner across from Hudson Square, it takes cues from classic European bistros and New York's neighborhood institutions.  The Assistant General Manager will work in collaboration with the General Manager  to ensure efficient restaurant operations, support training, guest service, product knowledge and education, and maintain profitability and encouraging safe work practices. This position requires availability on weekends and holidays. Key Focus Assist General Manager in overseeing food and beverage operations to ensure quality of service, food, and beverage. Lead and manage Front of House team to uphold the standards of service in cooperation with a General Manager  Ensure guests have an enjoyable dining experience as well as build guest relationship for repeat guests. Serve as a role model and set a positive example in all aspects of the business. Personnel Management Assist General Manager in accomplishing human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling and disciplining hourly team. Develop and mentor team through clear communication, constructive feedback, and performance reviews. Create an environment for the team that align with the company culture through constant communication and reinforcement in order to increase staff retention. Serve as a role model and set a positive example in all aspects of the business. Motivate employees and utilize leadership skills through ongoing culinary, beverage, and service training and development. Provide direction, instruction, and education to all Front of House team.   Guest Service Ensure all guests consistently receive courteous and efficient service from all team members. Respond positively and promptly to customer concerns and complaints. Maintain guest satisfaction by monitoring, evaluating and auditing food, beverage and service offerings to initiate improvements. Build and develop relationships with repeat guests.   Service Standards Act as part of the team to maintain the high standards of cleanliness and appearance throughout all areas of the restaurant. Know and follow all Department of Health standards.  Company Values Understand that we require a positive and respectful attitude in the workplace. Understand and follow company's values of respect, excellence, transparency, and resilience. The full definition of these values is in our company handbook.  Benefits Medical, Dental and Vision Insurance  Personal Paid Time Off Discounted Gym Membership Employee Wellness Program  Potential Bonuses Dining Discounts in all Mattos Hospitality Restaurants  Commuter Benefits  Physical Demands The physical demands for this position are seeing, hearing, speaking, reaching, lifting up to 25 pounds, occasionally lifting up to 50 pounds, standing for long periods, bending, and moving intermittently during working hours.   NOTE: JOB DESCRIPTION IS SUBJECT TO CHANGE BASED ON BUSINESS NECESSITY. The job description isn't meant to be complete list of your qualifications or all the things you'll do. EQUAL OPPORTUNITY EMPLOYER Mattos Hospitality LLC -is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, Mattos Hospitality, LLC will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. CONFIDENTIALITY AND DISCRETION Employee must maintain the confidentiality of all company and customer information and must not discuss such matters outside of Mattos Hospitality LLC.   Tact and discretion must be used in all dealings with all customers and potential customers to maintain a positive image Mattos Hospitality, LLC.

Created: 2024-10-23