Account Specialist

The Purple Guys, an Ntiva company, is a managed services technology company that strives to provide the best IT experience in the region. We work with hundreds of businesses around the Midwest and Gulf Coast regions, helping them to grow by providing solutions to their IT challenges. Our clients see us as an extension of their business, so we focus on building unique relationships with each of them, providing vision and strategy for their technology needs and responding quickly when a technical issue is hindering their work. Our Team The Purple Guys is made up of smart, experienced, hard-working people. We look for team members who are focused on meeting the needs of our clients and are willing to go above and beyond. As the Account Specialist (AS), your main goal is to drive customer satisfaction and retain and grow the revenue of your respective book of accounts. Summary of Location and Hours * This is an On-site role at our Shreveport, LA Office * Monday - Friday, 8am-5pm CST What you will be doing * Manage more than 60 accounts totaling $1M - $2M in yearly recurring revenue * Identify and close opportunities to successfully achieve quarterly sales goals on a consistent basis * Hold in-person/remote meetings with clients to discuss strategy, budgets, and roadmaps to drive their IT forward * Communicate new product and service offerings to clients * Manage and execute agreement renewals, knowing if they have the right mix of services and assessing if there are opportunities to add services * On-board new clients while collaborating with the new business development team * Work with the solution architect team to effectively scope client projects * Identify clients who are at risk and develop retention strategies * Manage a large client load * Share client feedback with relevant Ntiva teams and collaborate to ensure client expectations are being set and met accordingly * Communicate Ntiva service/technology/internal integration changes to clients on a regular basis * Review client invoices monthly and work with finance department on any needed changes * Engage with client's who have 60+ day past due balances * Other duties as assigned You'll be successful in this role if you have experience in/with * 1-2 years of Client Services/Client facing experience (in IT industry, preferred) * Experience working in a cross functional team * Superior people skills; client service and people oriented * Ability to communicate and cooperate with various departments in order to obtain information needed * Ability to work under pressure, while maintaining a tactful and professional demeanor * Strong problem-solving capabilities * Highly organized and strong time management skills Required language skills * Ability to communicate professionally, in English, both written and orally * Ability to write business correspondence and process procedures * Ability to effectively present information and respond to questions from groups of managers, clients, and the general public Bonus points for * Bachelor's Degree (BA/BS) in Computer Science, IT or relevant field * Experience with ConnectWise family of products or similar service management system is preferred * Familiarity with technology, specifically network/system services Work Authorization Criteria We welcome applicants who are legally authorized to work in the United States on a full-time basis. At this time, we are unable to offer sponsorship or take over sponsorship of an employment Visa. Workspace Requirements and Remote Work Policy Team members must establish a dedicated safe workspace that is free from distractions, hazards, and that is secure from unauthorized access. This includes following Ntiva's IT User and Security Policies that include but are not limited to password-protecting all equipment, keeping confidential and proprietary documents secure, refraining from using public Wi-Fi, having adequate arrangements in place to avoid significant interruptions from caregiving responsibilities during work hours (except in emergency situations with manager approval). Any remote work away from a team member's normal expected dedicated safe workspace must be requested by team member, is subject to review by management, and must adhere to Ntiva policies and procedures. Our Commitment to a Diverse Workforce At TPG, an Ntiva Company, we are committed to creating and maintaining a diverse, inclusive, and welcoming work environment for all employees and job applicants. We firmly believe that a diverse workforce fosters a wider range of perspectives, experiences, and ideas that lead to increased creativity, innovation, and problem-solving capabilities. As an equal opportunity employer, we actively seek to recruit and retain a diverse workforce that reflects the communities we serve. We prohibit discrimination of any kind, including but not limited to race, color, religion, gender, gender identity or expression, sexual orientation, marital status, national origin, age, hair length, protective hairstyles, organ donor status, disability, veteran status, or any other legally protected status and comply with all applicable laws governing nondiscrimination in employment.

Created: 2024-10-22