Account Manager

The position is responsible for managing, developing and coordinating resources to support a diversified book of accounts. Additional accountabilities include, but not limited to: serves as a liaison between company, clients and employees for accounts; schedules jobs and allocates the necessary resources to address the client's request(s); completes billing, payroll and revenue reporting; maintains a consistent flow of communication with clients; consistent and accurate data entry; addresses all clients issues; and monitors quality assurance on all jobs conducted for assigned accounts. ACCOUNTABILITIES AND RESPONSIBILITIES * Manage various accounts; field calls and requests; serve as liaison between company and clients * Monitor the status of work being completed * Work with Operations Manager and or Director of Operations at different locations on a daily basis to ensure the proper preparation of work orders and scheduling * Engage clients in a positive manner via phone and e-mail regarding work performed; build client relationships and maintains client feedback database (CRM) * Conduct pre and post walks consistently to monitor the quality of service delivered; quality of service needs to exceed the client's expectations * Post addition client notes to CRM * Maintain client files; support regional team in handling of appointments and contacts * Submit and update client schedule notification letters; invoice clients for services performed * Maintain a consistent flow of communication with clients * Control the Accounts Receivable and billing for accounts in accordance with procedures * Complete billing, payroll and revenue reporting to company standard * Administer the proper paper/electronic data flow to and from different locations and accounts and the Central Administrative Offices * Communicate issues, concerns and questions to supervisor EXPECTED RESULTS * Effectively manage multiple accounts and efficient coordinate resources to address client needs * Timely and effective response to client needs * Consistently monitor clients and make adjustments to ensure AR goals, invoice processing objectives and data entry standards are met * Exceptional mitigation of client issues and immediate resolution of service delivery * Continuous maintenance and development of relationships; alignment of efforts within the team * Adherence to all policies and procedures Qualifications EDUCATIONAL REQUIREMENTS * High School Diploma required * Associates Degree in Business Administration or related field preferred, Bachelors a plus EXPERIENCE REQUIREMENTS * 3+ years of administrative, customer service, account management and quality assurance required; collaboration with operations and creating solutions experience desired * Demonstrated ability to communicate with customers, internal and external * Demonstrated ability to manage multiple accounts and support clients with changing priorities * Advanced skills in Microsoft Office suite required; CRM knowledge desired * Professional personal presentation skills; data entry skills required * High level of interpersonal skills to handle sensitive and confidential situations required * Ability to handle changing priorities, establish standards and achieve desired objectives required * Ability to communicate verbally and in writing to all levels of the company and clients * Ability to maintain poise, tact and diplomacy required * Ability to adjust scheduled to meet business needs

Created: 2024-11-02