Sr Mgr, Social Impact Operations (Remote)

Title: Senior Manager, Social Impact Operations Department: Office of Social Impact Reporting to: Director, Social Impact Operations & Chief of Staff Salary: $93K - $98K USD Location: Remote (Candidates based in the US only) Description: The Senior Manager, Office of Social Impact will be responsible for managing the operational systems, processes, and administration needs across the WES Social Impact Division. The Operations Team within the Office of Social Impact is responsible for overseeing day-to-day management and coordination of the WES Social Impact Division including leading key division processes (e.g. annual planning, quarterly reporting and budgeting), developing internal processes and policies and facilitating internal communications. The Operations Team also takes the lead on division-wide critical strategic and operational initiatives (e.g. overseeing strategic planning and supporting strategy development). The position's primary goal is to ensure strong execution and follow-through for key initiatives, strengthening alignment and coordination across Social Impact teams and with other WES divisions. The Senior Manager will work collaboratively across multiple WES internal teams and with external consultants and stakeholders, establishing project milestones, setting deadlines, adhering to deadlines, and making effective decisions in real time to ensure successful project launch and delivery. The Senior Manager, Social Impact Operations will report to the Director, Social Impact Operations/Chief of Staff. As a member of the Office of Social Impact, they will work closely with other functions in the Office of Social Impact including Data, Planning, Monitoring, and Evaluation. Responsibilities: Departmental Coordination and Planning (40%) * Design and project manage the annual planning and quarterly reporting processes across the division in close collaboration with enterprise-wide functions (e.g. Office of the CEO and Finance). * Serve as an extended team member for departments, providing strategic support, facilitation, and other assistance to help them effectively and efficiently participate in these processes. * Collaborate closely with departments to develop and implement systems, processes, and tools for coordination across departments and throughout the Social Impact division. * Identify and implement operational initiatives to make data, knowledge, and resources easily accessible to the entire division, working with departments to feed into these initiatives on an ongoing basis. * Collaborate with department coordinators and operational leads to execute internal processes in a coordinated manner. Operations and Administration (30%) * Supervise the day-to-day operations and staff on the Social Impact Operations team. * Manage key operational systems and processes, including the development of standard operating procedures, and ensure their adoption across the division. * Develop and enhance key operational and administrative systems or initiatives (e.g. Division intranet site). * Maintain systems for vendor, contracts management and invoicing, and budget monitoring for the Office of Social Impact. * Manage logistics and planning for events and meetings (e.g. internal-staff meetings and staff gatherings) * Recruit, hire, and onboard new contractors to fill needed capacities. * Work with the Finance and senior team to ensure the efficiency of financial policies and procedures. * Work with various departments (e.g. Legal, enterprise communications, IT) to resolve related issues as they arise. Special Projects (30%) * Support Chief Social Impact Officer and Chief of Staff in preparation for high-priority meetings, discussions on strategic initiatives, and key initiatives. * Support with planning and materials development for Board and Task Force meetings. * Oversee special projects and tracking progress towards Social Impact division goals. Requirements: Required * 6-7 years of relevant operational and project management experience. * Bachelor's degree in a relevant field, such as business administration, non-profit management, public policy, or other relevant degree. * Lived and/or learned experience into opportunities and challenges experienced by immigrants, refugees and international students. * Ability to plan for and keep track of multiple projects and deadlines. * Strong project manager who can solve problems creatively, collaborate effectively with team members and partners, and deliver high-quality, accurate work in a fast-paced environment. * Experience with Salesforce (or other CRM systems) and webinar/meeting or other digital platforms; Salesforce certification preferred. * Experience embedding values of justice, equity and diversity into systems and practices. * Strong analytical skills with the ability to communicate complex information to meet the needs of stakeholders. * Excellent communication and interpersonal skills including written, presentation, and facilitation skills applied within multicultural contexts to stakeholders with different backgrounds and needs. * Advanced proficiency using Microsoft Office (e.g., Excel, Word, PowerPoint, OneDrive, SharePoint), Salesforce and other CRM systems. * Available to travel to attend conferences, WES, or partner events, meetings, etc. * Be excited about WES' mission, our impact goals, and advancing justice, equity, diversity, and inclusion. * Bring lived experience from immigrant, refugee, and international student communities and/or communities of color, as well as the issues that the WES focuses on. * Have a high degree of comfort with rapidly changing ambiguous contexts and bring a "can-do" attitude and have a willingness to adapt as the work evolves. * Thrive in a fast-paced environment, be a self-starter who can prioritize effectively. * Have a deep-rooted intellectual curiosity and an openness to diverse ideas and perspectives. * Be a good steward of relationships, with the ability to develop and manage relationships with internal and external stakeholders. * Thrive in an environment that values transparency, collaboration, and a learning orientation. Our Commitment: World Education Services is committed to fostering an inclusive workplace that reflects the rich tapestry of our communities, both in the US and Canada. This commitment is underscored by our unwavering dedication to providing equal opportunities to all qualified individuals, regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity or expression, veteran status, or genetics. This commitment extends to every aspect of employment, from recruitment and hiring to promotions, training, and benefits. We comply with all applicable federal, state, and local anti-discrimination laws. For us, diversity goes beyond compliance - it's about embracing unique perspectives and cultivating an environment where everyone feels valued and empowered to reach their full potential. If you require assistance and/or accommodation at any point during the recruitment process, please contact us at hiring@, we're here to support you. Our Talent Acquisition team is happy to work with you to find solutions that meet your needs. For more information about WES, please visit our website at

Created: 2024-10-22