Senior Field Service Engineer - Phoenix, AZ

Job Responsibilities * Location: Phoenix, AZ. * Responsible for providing technical service of complex electro-mechanical systems at customer sites. * Troubleshoot equipment problems to isolate problems and take steps to minimize downtime or system interrupts and eliminate equipment malfunctions. Determine corrective actions as required. * May own or take part in installations or relocations of customer equipment and perform start-up and qualification procedures. * Remain up to date on equipment/tools through appropriate training, manuals, factory periodicals and other relevant materials. * Assist in complex field modifications, upgrades, CIPs, and ECOs. * Maintain records and reports as required to properly coordinate activities with supervisors and customers. * Assist in the planning, management, and execution of projects of a limited scope and duration * May perform other related duties as assigned or requested by manager. * Employment type - Full time. Other Job Responsibilities Leadership: * Provide technical instructions and mentoring for the technical support team. * Ability for leading customer escalations, task forces and continuous improvement projects. * May Provide on-site instruction to sub-contractors, co-workers, and customers. Customer Relations: * Professionally represent the company to the customer. * Be committed to customer satisfaction and develop good customer relations by maintaining high professionalism standards of conduct. * Shadow more experienced engineer at customer site as needed. * Present escalation action plans and status. Minimum Qualifications * BS degree or Associate degree in electronics, engineering, or other applicable field of study with +5 years of relevant experience or equivalent, or +8 years of direct experience if no applicable field study. * Previous experience in installation, maintenance, repair and troubleshooting of capital equipment adhering to company procedures. * Work experience in clean room environment, wearing clean room garments and appropriate personal protective safety equipment. * Able to work for prolonged periods of time, including bending, stooping, reaching, walking, sitting and standing in one location. * Experience in Microsoft Office Suite and data analysis tools. * Complete assignments with attention to detail and high degree of accuracy. * Establish and maintain cooperative working relationships with co-workers and customers. * Adhere to customer rules and policies regarding worksite behavior and safety. * Able to travel up to 20% of the time. Must have the ability to obtain a valid passport and travel internationally as required. * Candidates must already have a work authorization that would permit them to work for ACM Research in the US. Preferred Qualifications * Fluency in Mandarin a bonus.

Created: 2024-11-02