Laundry Attendant Lead - Dollywood's DreamMore Resort &...

At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across Dollywood Resorts which includes over 600 rooms and 15 Food & Beverage outlets, all located in the Great Smoky Mountains of East Tennessee. Our plan is to grow our resort footprint to over 1200 rooms across five resorts at Dollywood and to add other resorts to our overall company resort portfolio.Ask anyone who has visited Dollywood Parks & Resorts and they will tell you this place is different. It's not a difference that you can touch or see - it's a difference you can feel. We are seeking a Laundry Attendant Lead who will embody the heart and soul of our mission of creating memories worth repeating while caring deeply about our brand and our region.We want to work alongside someone who acts as an extension of our mission, values, and culture. This person is driven to create meaningful experiences for our hosts, guests, and community while simultaneously ensuring the success and profitability of our unique culinary offerings. This person also brings a spirit of fun, authenticity, collaboration, creativity and genuine hospitality to their life and work. We are seeking an individual who has the ability to bring the vision of the Dollywood Resorts to life. The recipe for the right Laundry Attendant Lead will be equal parts curious learner, innovator, administrator, mentor and motivator.The purpose of the Laundry Attendant Lead is to be responsible for assisting the Laundry Manager in leading and coordinating the cleaning and delivery/pickup process of hotel linens to ensure guests and hosts experience a clean hotel. All in a manner consistent with the mission, values, and operating philosophies of The Dollywood Company.Summary of Essential Functions and ResponsibilitiesKeep Laundry Attendants and Drivers focused on work at hand and maintain productivity in the absence of the Laundry ManagerPerform opening and or closing procedures, arm/disarm alarm system lock/unlock doorsSafely operate commercial washers, dryers and folding machinesLoad and unload washing machines and dryersOperate the folders and other laundry equipment in accordance with the product specificationsClean up machines and surrounding areas as necessary per shiftComply with attendance rules and be available to work on a regular basisOperate laundering equipment to ensure safe and thorough cleaning and pressing, keeping work area clean and safeHelp ensure laundry operations run smoothly by alerting the manager when equipment stops working properly Sort out all linen that needs to be done Push and pull linen carts that are full of linenParticipate in monthly linen inventoryMust be able to function in a team atmosphere Completes other duties as assignedManagement reserves the right to change and/or add to these duties at any timeManagement reserves the right to change and/or add to these duties at any timeEducation and Experience RequiredHigh school diploma or equivalentSix to 12 months previous commercial laundry experience preferredMust be able to successfully pass a background check and drug screenKnowledge, Skills, and AbilitiesMust display and live out Lead with Love qualities strongly rooted in the Dollywood Company culture by being patient, kind, humble, respectful, selfless, forgiving, honest, and committedAble to make a friendly impression when speaking to or corresponding with guests, vendors, and other employeesMust reflect Dollywood's image by being genuinely friendly and caring and by taking pride in workMust be self-motivated and disciplinedMust be able to prioritize and complete work assignments on a timely basisMust maintain strict confidentiality and judgment regarding privileged informationMust be committed to continuous improvementMust have professional appearance with good personal hygieneMust promote and support a "team" work environment by cooperating and helping co-workersMust be able to be productive in a fast-paced, dynamic environmentMust maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidaysMust be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelinesMust be able to utilize effective communication, problem solving, conflict management and interpersonal skillsMust show appreciation of othersAble to get along with other employees to work out problems and resolve conflictsAble to comprehend instructions and retain informationAble to perform duties consistent with creating a safe and secure environment for hosts and guestsAble to be flexible to handle frequent changes in priorities.Able to add, subtract, multiply and divide with accuracy.Able to communicate effectively using standard English grammar and punctuationAble to tolerate various temperatures while working outdoorsAble to operate/drive a company vehicle with valid TN driver's license and insuranceAble to meet the physical demands of the jobMust have manual dexterity necessary to complete all job dutiesAble to sit and/or stand for long/short periodsAble to work in various temperatures indoors and outdoorsAble to work outdoorsAble to see distinguish slight variations in colorWorking knowledge of the use of laundry chemicals and different formulas, as well as effects on various types of linenAbility to prioritize and organize workAble to operate industrial laundry equipment requiredAble to stand continuously while moving, able to lift, bend, stoop, push and pull repeatedlyMust be able to push, pull, bend, stoop and lift up to 50 poundsAbility to push and/or pull wheeled carts weighing up to 400 poundsMust be willing to work extra hours/shifts to insure customer needs are consistently metThe Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.

Created: 2024-10-22