Customer Service Coordinator - Accounting

About the role:As a Customer Support Representative at TQL, you will be the first point of contact for customers who need assistance with accounting-related issues. Your main responsibilities will include managing and routing incoming calls and help desk tickets, collaborating with TQL partners and your team members to provide initial assistance for accounting issues, and achieving ticket-resolution production goals.What's in it for you:$18.00/hour base pay depending on experienceHealth, Dental, and Vision coverage to best fit your needs, including a plan that takes $0 out of your paycheck + 401(k) with company matchUp to $5,000/year in tuition reimbursementEmployee referral bonus opportunitiesWe win wherever we go - Voted a Fortune 100 Best Companies to Work For (2023) and Forbes America's Best Employers (2022)What you'll be doing:Respond to incoming calls professionally and courteously, addressing inquires and resolving concernsEnsure assigned tickets meet team quality standards and achieve production goalsManage ticket volume in the queue to maintain efficiencyTroubleshoot incoming more complex problems and provide guidance for common issue and problem resolution to additional team membersDocument detailed records of customer interactions, issues, and resolutions in TQL's ticketing systemCreate tickets for customers and sales floor calls requiring actionFollow up on interdepartmental issues involving parties to ensure exceptional customer service is deliveredWhat you need:1+ years of customer service or related experience Hall of fame work ethic with a history of excellent attendanceStrong verbal communication skills - face to face and over the phoneProficient in Microsoft Office, including Word, Excel, and OutlookAbility to take ownership of responsibilities and see tasks through completionWhere you'll be: 1701 Edison Dr., Milford, OH 45150

Created: 2024-10-22