Field Support Representative (On-site)

Syzygy is rapidly growing, and we want you to join our world-class team today!Syzygy is a technology company dedicated to delivering solutions that address our customer's unique requirements. The mission of Syzygy is to support those that protect the homeland with better SA/communications; as such to be nimble and innovative in providing high quality solutions.We are looking for an engaged seasoned professional who can make an immediate impact.The candidate must have strong organizational skills and ability to work successfully in a fast paced, complex work environment. The ideal candidate is a highly motivated and polished professional capable of prioritizing work, demonstrating exceptional problem-solving skills, professional communication skills, flexibility, and teamwork.In this role, you will be developing solutions that will help protect and inform Law Enforcement and First Responders. You will produce and test cutting edge technology solutions include global situational awareness, counter drone systems, edge network sensors and RF communications.Full-Time/On-Site/No C2CWork Location: Conshohocken, PAMust be a US Citizen - Must pass a drug screeningRESPONSIBILITIESAct as the end user's primary technical point of contact ensuring rapid solutions to any reported issuesConduct equipment checksCoordinate with project managers and customers to install, integrate and repair Syzygy product and network communications systemsConduct troubleshooting and root cause analysis of Syzygy products / networking hardwareProvide VOC (voice of customer) feedback to the engineering teamComplete after-action reports and other reports as requiredProvide project technical assistance and training for customersQUALIFICATIONS+3 years experience with tactical, strategic or MANET communications systemsStrong understanding of technical concepts such as IP networking, wireless, GPS, mobile, RF propagation with an understanding of hardware and software conceptsAbility to do RF link budget analysis for multi-path MANET networksAbility to select and model antenna configurations for interconnectivity between people, vehicles, towers and aircraft installations+1 year experience as a field service representative or equivalent experienceProven troubleshooting experience with communications systems and architecturesMust be able to travel 50% of the timeMust be able to obtain a United States security clearanceNICE TO HAVECisco Certified Networking Associate (CCNA), CompTIA A+ or other IAT Level I certification in accordance with DoD 8570 guidanceExperience with Line of Sight and Beyond Line of Sight wireless communicationsSystem testing and evaluation experienceExperience Integrating disparate systemsExperience with TAK servers and/or devicesUnderstand subnetting, basic routing and switchingBENEFITSFantastic Medical, Dental, and Vision insurance401k with Employer MatchCompany paid: Short Term Disability (STD)Long Term Disability (LTD)Accidental Death and Dismemberment (AD&D)Life InsuranceCompany paid Sick TimeCompany paid Vacation TimeCompany paid HolidaysBonus IncentivesEmployee Assistance ProgramReferral programComprehensive Heathly lifestyle benefitsPowered by JazzHR

Created: 2024-11-02