Front Desk Representative
Crunch - Pembroke Pines, FL
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Reports to: Front Desk Manager Requirements: Fluent in English Proficient reading and writing skills Computer Skills Weekends availability Special Skills: Strong customer service skills Responsibilities: Membership Sales Greet all members & guests with a smile and wish them well as they exit the club Check in all members and guests in accordance with company procedures Facilitate any messages on club software at member check-in Answer phones in courteous, helpful, professional manner Communicate special events to members and guests Maintain an atmosphere, which makes members feel welcome Facilitate all member requests or forward to a manager Maintain professional disposition at all times Make phone calls to Leads and Invalid Billing Schedule member services: tanning, etc Facilitate payment of member services in accordance with company procedures Know club facility, services, and schedules Maintain a clean and organized work area and help keeping the cleaners of the different areas of the Gym. Assist in all projects as delegated by club management Follow all policies and procedures in the Employee Handbook Opening and closing duties Meetings: Monthly or Weekly Department Meetings Employee Training Meetings
Created: 2024-10-22