Customer Service Representative - 2234888

Customer Service Rep - P&C Insurance Paramus, NJ$50,000 - $60,000Responsibilities:Respond promptly to customer inquiries via phone, email, and live chat.Address customer concerns and complaints with empathy and professionalism.Provide detailed information about our P&C insurance products and services.Assist customers with policy changes, renewals, and cancellations.Process and document customer requests accurately in the system.Verify customer information and ensure all records are up-to-date.Guide customers through the claims process, ensuring they understand each step.Gather necessary documentation and information for claim processing.Liaise with the claims department to expedite claim resolution.Identify opportunities for up-selling or cross-selling additional insurance products.Support the sales team by providing relevant customer information and insights.Participate in outbound call campaigns to follow up on leads and renewals.Investigate and resolve customer issues in a timely manner.Coordinate with internal departments to ensure customer satisfaction.Escalate complex issues to higher management when necessary.Stay updated with industry trends and product knowledge.Participate in training sessions and team meetings.Provide feedback on improving customer service processes and policies.Qualifications:Experience with Property and Casualty insurance products is a plus.Excellent verbal and written communication skills.Strong problem-solving and conflict-resolution abilities.Proficient in Microsoft Office Suite (Word, Excel, Outlook).Familiarity with customer relationship management (CRM) software.Customer-focused with a positive attitude.Ability to handle stressful situations calmly and effectively.Detail-oriented with strong organizational skills.Ability to work independently and as part of a team.

Created: 2024-10-22