Customer Service Representative

Job Title: Customer Service Representative - Onsite Location: 133 Portland St, Boston, MA 02114 Duration: 6+ months Payrate : $23hr on W2 for English speaking and $25/hr for Bilingual (Spanish and English) Job Descripiton: Interact face to face live with walk in clients Research and resolve member questions and issues using multiple online tools and systems Track and monitor the status for open request using multiple online tools and systems Document all work including completed tasks and notes in an online CRM tool Review and analyze member paperwork, forms, and activity within multiple online tools and systems Conduct outreach via phone and online to members to gather additional information or provide issue resolution status Collaborate with internal teams to research and resolve issues for members Collaborate with external third-party teams to resolve issues for members Answer member questions as neededHours : 8:00am to 5:00pmIndotronix is an Equal Opportunity Employer

Created: 2024-10-22