Customer Service Lead
Insight Global - Tinley Park, IL
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As a Lead you will be responsible for ensuring superior service delivery to customers by directly supervising the daily operational activities of a team of customer service specialists. You will lead and coach all teams in a manner that assures quality customer interaction, builds and retains customer relationships and is committed to the timely delivery of company products and services.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@ . To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: . Required Skills & Experience* 4 years of experience in a customer service role troubleshooting and handling complex transactions * 1 year of team lead or supervisor experience in logistics. * Experience with Microsoft Office (Word, Excel, & Outlook) Nice to Have Skills & Experience* Experience working in call center environment* Bilingual - English/Spanish Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
Created: 2024-10-22