Field Service Technician

Trillium Professional is now seeking a Field Service Technician in Irvine! If you are passionate about systems and hardware, enjoy working with top-notch IT (Information Technology) personnel, and aspire to be rewarded for putting excellent ideas, procedures, and efficiency into practice, the Information Technology Senior Support Specialist position may interest you. We work to constantly improve our performance, skills, and knowledge using data-driven information, critical analysis, and empathy while providing world-class support to our Top Executives. Duties/Responsibilities: -In-office support that provides support for Executives (and designated VIP's) working in-person or remotely via phone, chat, email, and other communication. -Identifies, investigates, and resolves the Executive's (and designated VIP's) computer software and hardware problems. -Guides Executives (and designated VIP's) through diagnostic and troubleshooting processes, which may include using diagnostic tools and software and following verbal instructions. -Support and deploy computer hardware for Executives (and designated VIP's) and lease refreshes on a four-year basis. -Assist with the deployment and application of software patches and required security tools. -Consults with Executives (and designated VIP's) to determine steps & procedures taken to identify & resolve problems. -Applies knowledge of computer software, hardware, network, telephony, database, and procedures to solve problems. -Collaborates with other team members and various resources to research and resolve problems. -Coordinate software or hardware vendor services to repair or replace defective products. -Maintains knowledge of technological innovations and trends. -Maintain and support conference rooms and centralized audio & video solutions deployed throughout the organization. -Taking the lead on projects, managing project-related tasks, and articulating its status with reports to stakeholders. -Performs other related duties as assigned. Pay rate is $32 per hour. Apply now! Required Skills/Abilities: -Excellent and professional verbal and written communication skills. -Excellent interpersonal and customer service skills. -Ability to document or explain technical issues to technical and nontechnical customers. -Strong analytical and problem-solving skills. -Strong time-management qualities with the ability to multitask. -Proficient with or the ability to quickly learn up-and-coming computer hardware and software technologies -Demonstrate or display leadership capabilities. Education and Experience: -Bachelor's degree in computer science or a related field is highly preferred. -At least five years of experience in customer technical support is required. -Ability to lift 20 pounds at times required.Trillium has been recruiting and placing professionals for over 30 years. From Fortune 100 companies to small businesses, our philosophy remains the same: to achieve excellence by providing quality employees and an uncompromising level of service. We believe in honesty, integrity, and a simple philosophy of providing value to our customers and our employees. We strive to be unsurpassed in the recruitment and placement of quality and skilled professionals. Trillium is an Equal Opportunity Employer.

Created: 2024-11-02