Customer Service Agent - Monday to Friday, Various ...

We are looking for a Customer Service Agent to answer incoming service calls and online orders.Responsibilities:Answers inquiries via telephone regarding product availability and pricingProcesses order requests using company systems; reviews and confirms online orders as needed and process returns and exchange requestsPlaces outbound calls to customers to update order status, verify account information and update business and contact information as neededAnswers product information requests and resolve product support problems as these ariseHandles customer issues and concerns proactively and promptly, advocating for the customer while adhering to the policies and balancing the needs of the companyListens for customer needs and overcome obstacles or hurdles to securing (more) business from the customerAs appropriate, highlight Empire's advantages versus competitors, such as high part availability, easy ordering (online/phone/fax), frequent deliveries, and streamlined returnsFully document all interactions with the customerQualifications/Skills:Bilingual Strongly PreferredGreat attitude and personalityExceptional communication skills, including carefully listening to, understanding, and following up on customer requestsAbility to handle customer issues with precision, professionalism, and courtesyAbility to build rapport and credibility with customerEnthusiasm, patience, and a positive attitudeHigh school diploma or equivalent is a plusBe at least 18 years oldWhat We Offer:Health, Dental & Vision InsuranceHealth Savings Account (HSA) with Employer ContributionOptional Life Insurance, Long & Short-Term Disability, Critical Illness, Accident and Hospital Insurance401K Retirement Plan with Employer Match Paid TrainingPaid Time OffPaid Sick DaysPaid Holidays, Including 1 Floating Holiday (Your Birthday)Weekly PayM-F work week; No weekendsEmployee Perks:Casual Dress CodeTeamwork EnvironmentFree Company ApparelEmployee RecognitionEmpire Auto Parts, LLC is an equal opportunity employer and affords equal opportunity to all applicants and employees for all positions without regard to race, color, religion, gender, national origin, age, disability, veteran status, or any other status protected under local, state, or federal laws.* Empire Auto Parts participates in E-verify. Link:

Created: 2024-10-22