BOH Supervisor - Chestnut Hill

In the absence of another manager in the restaurant, the Shift Supervisor is responsible for supervising Back Of the House operations in the restaurant by providing information and assistance to hourly staff; assuring that associates are following company policies and procedures; and providing outstanding guest/customer service. * This Position reports to an exempt Manager at the restaurant where Shift Supervisor duties are performed. To the extent necessary, during the shift, Shift Supervisor seeks directions and support from a designated exempt manager. Positions that report directly to this position: None. Shift Supervisor responsible for overseeing/supervising BOH employees on the shift when no manger is present.. Qualifications * Performs assigned opening duties, shift execution duties and/or closing duties. * Communicates all problems or unusual matters of significance promptly (i.e., employee relations issues/concerns, guest complaints) to the management team. Communicates urgent matters to the designated exempt manager on the shift. * Ensures that the restaurant is organized and staffed as designated by the existing written schedule prepared by management through proper job assignments, break rotation and delegation of tasks. * Provides support and assistance to hourly associates on point of sale and reservations issues. * Coordinates and conducts excellent customer service with table visits and all guest services to encourage Return of Guest. * Handles minor customer complaints, taking prompt and appropriate action to resolve problem and make determination when to report to management on more serious complaints. * Responsible for timely and accurate completion and reconciliation of all financial transactions and operate point of sale terminals according to established cash handling guidelines. * Helps with and may conduct Legal Sea Foods training such as Service and Sanitation, Menu, Fish, and POS for new hires. * Assists associates as needed to provide hospitality to guests. * Makes floor plans, determines breaks for servers and support staff. SKILLS & COMPETENCIES: * Must be able to perform under pressure in a high-volume restaurant setting. * Must be able to handle guest incidents/complaints. * Must be well versed in Point-of-Sale system and Kitchen Display systems * Must be knowledgeable of Legal Sea Foods menus, policies, and procedures. Especially Allergy Policy. * Excellent interpersonal and communication skills. * Ability to leadby example and demonstrate good judgment. * Exhibits and uses good manners, proper personal hygiene, positive attitude, and promptness. MINIMUM EDUCATION & TRAINING: * Must be at least eighteen (18) years of age. * High School diploma (or equivalent) required. * Must be trained in and have the following certifications: Serve Safe Food, Serve Safe Alcohol; Choke Safe; Crowd Control; Allergen Training; CAR; Ethics; and Discrimination, Harassment & Retaliation; Prevention Training. * Must have a complete background check satisfactory to the Company prior to working in the position. WORK RESTRICTIONS AND/OR TASK LIMITATIONS: * No ability to hire/fire/discipline other associates. * Does not finalize any document that requires management authority including "New Hire"paperwork, disciplinary action notices, reviews, terminations, First Report of lnjury/Accident formsand any payroll documents. * Does not write work schedules. * Does not create and assign new job duties to other associates (follows existing management-developed side work and other duties to ensure complete). * Does not participate in hiring process/decisions. * Other than POS and restaurant email, does not have access to Company business systems, including:payroll system; scheduling system; electronic logbook, inventory, HRIS, and labor management. * Cannot receive tips from guests or tipped employees during any shift while performing ShiftSupervisor duties. * Cannot work in a tipped role (server, bartender, busser, runner etc.) at the same Complex locationwhere he/she works as a Shift Supervisor. ENVIRONMENTAL WORKING CONDITIONS: * Ability to standmore than 80% of the shift for long periods of time and exert fast-paced mobility. * Ability to lift up to 50 pounds. * Repetitive hand and wrist motion.

Created: 2024-10-22