Client Success Manager

Benefits: Benefits are very important to us. We are constantly looking for ways to increase our benefit package to attract and retain top candidates. * Flexible schedule * Free Membership at F45 * Competitive hourly rate $15 - 18$ per hour depending on experience * Additional bonus based on attrition and new member growth * Monthly Team outings or events * Ongoing and comprehensive customer service, marketing, and sales training. * Approximately 15+ hours per week, with a growing number of hours based on membership growth Our F45 family is looking to fill a brand new position quickly! If you are a positive, outgoing, confident team player this might be the perfect role for you. Someone who has an unstoppable drive to grow this studio, feels comfortable talking to members and pushing them to be their best, is a fitness lover, has strong customer service skills, and is an overall self-driven person. You will be responsible for creating and maintaining an amazing and supportive atmosphere within the studio. If you love customer service, and helping people hit their goals this might be the perfect position for you. Job Description: The Client Success manager is responsible for overseeing membership onboarding, facility tours, retention, and utilization. The Client Success Manager is also responsible for developing first-name relationships with members, answer questions, resolve concerns, and put members and guests in touch with the appropriate resources. Responsibilities & Duties: * Leading an exceptional new member onboarding experience that helps members get connected to our studio. * Responsible for continued communication with our membership base to ensure they are getting the most out of their membership * Manage the studios schedule for events, seminars, outings, etc. * Responsible for maintaining attrition numbers below 8% * Help keep our gym clean, well-maintained, and safe for members and guests * Delivering an outstanding and well-rounded sales and service experience to all guests and members by ensuring a welcoming, informative, and inclusive experience when they visit - you help inspire them to take the right next steps in pursuing their fitness goals within our community * Be an active part of our community by attending classes, social events, and having a routine presence in the gym. Qualifications: * Previous fitness studio experiences preferred * Previous sales experience is helpful * Excellent customer service skills * Motivated and passionate about health and fitness * Positive and detail-oriented person that can talk to anyone * Comfortable learning new software, such as MindBody and Loyalsnap Flexible work from home options available.

Created: 2024-11-02