Customer Service Representative Sr (Bilingual)

Seeking a highly motivated an experienced TEMP - Customer Service Representative Sr (Bilingual Required) to join our team. The Customer Service Representative Sr (CSR Sr) will serve as a senior point of contact for members and providers and will assist them with questions and/or complaints related to the plan services and will provide information regarding eligibility, enrollment, benefits and services to eligible members and providers. Minimum Qualifications:- High School diploma or equivalent required.- 2 years of experience in customer/member service, including 1 year call center capacity required.- Typing speed of 35 words per minute (WPM) required.- An equivalent combination of education and experience sufficient to successfully perform the essential duties of the position such as those listed above may also be qualifying.- Bilingual in English and in one of defined threshold languages (Arabic, Chinese, Farsi, Korean, Spanish, Vietnamese) required.Preferred Qualifications:- 1 year of Health Maintenance Organization (HMO), Medi-Cal/Medicaid and health services experience.Knowledge & Abilities:- Develop rapport and establish and maintain effective working relationships with leadership and staff and external contacts at all levels and with diverse backgrounds.- Work independently and exercise sound judgment.- Communicate clearly and concisely, both orally and in writing.- Work a flexible schedule; available to participate in evening and weekend events.- Organize, be analytical, problem-solve and possess project management skills.- Work in a fast-paced environment and in an efficient manner.- Manage multiple projects and identify opportunities for internal and external collaboration.- Motivate and lead multi-program teams and external committees/coalitions.- Utilize computer and appropriate software (e.g., Microsoft Office: Word, Outlook, Excel, PowerPoint) and job specific applications/systems to produce correspondence, charts, spreadsheets, and/or other information applicable to the position assignment.Physical Requirements:- Ability to visually read information from computer screens, forms and other printed materials and information.- Ability to speak (enunciate) clearly in conversation and general communication.- Hearing ability for verbal communication/conversation/responses via telephone, telephone systems, and face-to-face interactions.- Manual dexterity for typing, writing, standing and reaching, flexibility, body movement for bending, crouching, walking, kneeling and prolonged sitting.- Lifting and moving objects, patients and/or equipment 10 to 25 pounds

Created: 2024-10-22