Field Service Advisor

thyssenkrupp Polysius North America, Inc. specializes in the design and construction of turnkey cement plants. We support cement manufacturers around the world with an extensive portfolio of products and services and sustainable solutions based on more than 150 years of expertise and experience. Our plants and machines use state-of-the-art production processes to conserve resources, minimize environmental impact and deliver maximum performance and efficiency. The Field Service Advisor is responsible for inspecting the mechanical condition and alignment of rotary kilns, horizontal and vertical grinding mills, material handling and processing equipment, and any other heavy machinery typically found in cement and mining facilities. The Field Service Advisor is also responsible in making maintenance and repair recommendations and providing assistance or supervision for equipment installation and repairs. Essential Duties & Responsibilities: * Perform on-site measurements and inspections. * Ensure that Company safety policies, including all procedures, rules and regulations are adhered to at all times. * Analyze and interpret measurement data and inspection results. Prepare written reports for customer use that detail measurement and inspection results and provide the basis for parts and service recommendations. * Meet with customer representatives, such as engineers or plant managers, to discuss equipment condition and provide recommendations regarding replacement of parts, scheduled maintenance and/or repair needs. * Guide and advise others in performing equipment installation, inspection, and maintenance efforts. * Troubleshoot and assist in repairing mechanical and process related problems with tkIS Polysius and competitors OEM equipment. * Visit customer sites to maintain and improve customer relationships together with Sales staff. * Assist with Service proposal work for Advisor and Supervisory activities. * Develop work procedures to repair, disassemble and assemble equipment for future use. * Prepare and submit job required paper records (timesheets, expense reports etc.). * Support function of Field Supervisor work incl. planning and coordination of job execution and occasional on-site support in Supervisory role if required. * The above description covers the main areas of responsibility; however, other duties incidental to this job function may be added or some of the duties listed above may be deleted as necessary. * Demonstrate a commitment to safety. * Please note the duties and responsibilities are not an exhaustive list and could change with or without notice. Other duties may be assigned as needed. Supervisory Responsibilities: This is an advisory position with no direct subordinates. Advisors are occasionally responsible for the day-to-day supervision of company repair crew employees for specific limited-duration projects. Required Education & Experience: * Bachelor's degree (B.S.) in Mechanical Engineering, Civil Engineering, Engineering Technology, or Industrial Technology; or three to four years related experience and training; or equivalent combination of education and experience. * Advisory or Supervisory experience in a construction environment, ideally in cement, paper, or mining. Required Knowledge & Skills: * Dedication to safe and environmentally compliant work. * This position requires a strong mechanical aptitude and the ability to read, analyze, and interpret technical data, mechanical equipment, drawings, machine manuals, specifications, blueprints, and job proposals. * Effective written and verbal communication skills are required. * Ability to respond quickly, decisively, and appropriately to equipment problems is particularly important. Preferred Qualifications: * MSHA trained and knowledge of MSHA regulations. * Ability to read and interpret hydraulic or electrical drawings is desirable. * Computer skills including knowledge of Microsoft Office products. * Surveying experience. Travel Demands: * This position requires extensive travel to customer locations throughout the United States. Employee is regularly required to be away from home for several weeks at a time. * Travel outside the United States including Canada, South America, and Caribbean Islands, may be required, but is not routine. * Ability to travel and work overtime (including nights, weekends, and holidays along with working outdoors in all weather conditions). * Candidate must possess a Valid U.S. Driver's license. * Optional International Travel. * Required - Ability to obtain a TWIC card: * Valid Passport Optional. thyssenkrupp Polysius North America, Inc. recognizes and appreciates the exceptional quality of its employees. We are proud to offer challenging jobs with competitive benefits. Employees of thyssenkrupp Polysius receive a variety of financial and personal job benefits. The suite of benefits offered is meant as a supplement to your financial package and adds to your total compensation. Below is a brief summary of benefits which are available to all fulltime employees: * Medical & Dental Insurance * Vision Coverage * Life Insurance - Company Paid * STD/LTD - Company Paid * FSA & HSA * Voluntary Accident * Hospital Indemnity * Critical Illness * Identity Theft Protection * 401(k) Plan * Roth IRA * Supplemental Life & ADD * Paid Time Off (25 days per year) * Paid Holidays

Created: 2024-11-02