Field Service Technician

The role of the Service Technician is to provide superior on site and remote customer support. She/he is responsible for understanding the customer's needs, gathering project documentation, identifying opportunities for improvement internally and for the customer, and ensuring customer's project documentation on our file network is updated if there are changes. The Service Technician should have an always "ready to serve" mentality, ability to simultaneously manage a variety of customer requests, and ensure full closure of open service actions. This is a full-time job typically requiring between 40-50 hours per week.Responsibilities: Provide on-site (in person) support to customers. Machine building tasks in Holland Location when not on the road. Help customers start up new machines and equipment. Provide remote customer support through electronic means such as phone or email. Quote spare parts and replacement parts to customers. Other duties as assigned.Preferred Education and Experience: 3+ years of field service experience on industrial equipment. Mechanical and Electromechanical system trouble shooting experience is required. Experience using PC software including Microsoft office suite (Excel, Word, etc.) Machine building experience. Electrical panel building experience. Experience with hydraulic and pneumatic equipment. Controls and programming experience. Knowledge of AB PLC and HMI Knowledge of Siemens PLC and HMI Knowledge of Robot (Fanuc, ABB, ETC.) Knowledge of trouble shooting Code (Ladder Logic) Traveling being able to run off systems and debugCharacter Competencies Ethical conduct. Critical thinking, judgement and decision-making skills. Must enjoy working in a fast-paced environment with tight deadlines and solving customer challenges. Ability to work successfully in a team environment with excellent communication skills. Time management and organizational skills are essential. Enjoy a combination of office work and hands-on experience in the field. Must be able to travel globally by air or ground. Ability to effectively respond to common inquiries and complaints from customers.Cultural Competencies Our ten cultural values, or the "10 Ps", are the backbone of our company. These are the words that are running through our heads during every customer meeting, design review, and even small business decisions. Do these resonate with you? Purpose: We do everything with integrity for our customers, team and community. People: We succeed through leadership, relationships, teamwork and accountability in a safe environment. Perspective: We are fluid and respond to market needs using our quick lead time as a competitive advantage. Positive: We exhibit a positive attitude and a professional environment that is uplifting. Partnership: We partner with our customers and suppliers for shared success. Precision: We attend to the details from design to delivery to uphold our reputation for quality. Performance: We design reliable equipment and help manufacturers' products perform better. Perseverance: We embrace challenges that foster innovation and work hard to bring results. Planet: We are stewards of our resources and our environment. Profit: We maximize customer satisfaction and use creativity over capital that fuels perpetual growth.TRAVEL:This position will require travel both by ground and by air. We have many customers that span the globe. Most of them are in the Midwest/Great lakes region. However, travel to Mexico, Canada, and Europe will be required on occasion. Keep in mind that most trips are short, usually only 1-2 days at a time. The estimated travel for this position is 80%. The remaining time would be spent providing remote support from the office.Company OverviewGP Reeves, Inc. was founded in 1971 and has grown to become a leading global provider of engineered dispensing systems and solutions for manufacturing. We design and build a complete line of grease, oils, ambient and heated material dispensing equipment and automation. Our patented Air Removal process produces a low maintenance, highly repeatable system built in Holland, Michigan. With locations in North America, Europe, and Asia to serve our customers, we are looking ahead towards continued success and growth. GP Reeves customer base includes the world's leading automotive, life sciences, aerospace, furniture, consumer goods, electronics, industrial manufacturers and more. We are focused on innovation and technology through a service mindset to our team members, customers, and community.

Created: 2024-11-02