Regional Field Service Technician

Title Regional Field Service Technician Department Sales Service Reports To Regional Sales Manager Purpose of Job 1 Provide technical service support preventative maintenance and product testing 2 Conduct operator training on maintenance operation and recommended parameters for cutting various materials 3 Build and maintain business relationships within a territorial sales team Key Job Functions 1 Solve end user equipment problems through troubleshooting and repairs 2 Educate end users on band saw usage and blade maintenance 3 Collaborate with distributors to establish relationships with end users 4 Continuously improve technical knowledge and share information with team 5 Ensure job related safety compliance 6 Perform preventive maintenance on band sawing machines 7 Conduct operator and maintenance training for customers 8 Coordinate travel and service schedules efficiently 9 Maintain accurate expense and service records 10 Utilize customer database and Salesforce CRM 11 Assist with projects as assigned by management Work Environment Exposure to manufacturing facilities with safety requirements Noise dirt coolant mist extreme temperatures sharp edges and moving equipment present Various travel conditions may include heavy traffic and weather delays Requirements 1 Personality Self driven results oriented with strong communication and problem solving skills Able to travel within territory 2 Personal Situation Clean driving record and reliable transportation 3 Job Skills Mechanical aptitude knowledge of band sawing machines and blades basic computer proficiency 4 Computer Skills Proficiency in Word Excel PowerPoint and Outlook 5 Literacy and Math Skills Ability to interpret technical data and calculations 6 Business and Selling Skills Business planning sales expertise and management potential 7 Management Ability Potential for growth in responsibilities 8 Must have a valid drivers license and passport Please note that the above summary is a condensed version of the detailed job description provided All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation national origin disability or veterans status Applicants with a disability or a disabled veteran may request a reasonable accommodation if heshe is unable or limited in hisher ability to access job openings or apply for a job on our website as a result of hisher disability The applicant may request reasonable accommodations by contacting us at 317 661 1740

Created: 2024-10-22