Customer Service Representative

ODW Logistics, a Top 50 Third Party Logistics provider, is Now Hiring for Forklift Operators. ODW Logistics has strong company Values of Respect-Trust-Team-Opportunity. Our commitment is providing a rewarding work environment for all our associates, that includes you.Essential Functions:Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Processes and monitors shipping and receiving transactions and documentation, including, but not limited to receipts, bills of lading, orders, confirming shipments for specific customers to ensure timeliness and accuracy.Communicates effectively with transportation, OFR, management, co-workers, and customers choosing the proper media (phone, email, face-to-face.Manages customer information using Warehouse Management System and Microsoft Office Products and generates reports for customers per their requirements.Monitors damaged and/or on-hold product and notifies vendors and works with OFRs.Responding promptly to customer inquiries.Handling all situations to establish win-win outcomes in the best interests of customers and the organizationBuilding and maintaining long-term relationships with internal and external customersOrganizing workflow to exceed customers' timeframes.Obtaining and evaluating all relevant information to handle product and service inquiriesDeveloping and sustaining an intimate knowledge of customer systems, expectations, and requirements and anticipating customers' needsProvides suggestions for continuous improvement.Research, resolves, and communicates customer, inventory, order and inbounds discrepancies.Prepares hazardous and international documents.Benefits:Competitive benefits: Medical, Dental, Vision, Disability and Life InsurancePaid vacation and holidaysCareer advancementRecognition AwardsTuition ReimbursementCompany Matching 401k.Gym ReimbursementReferral bonus opportunitiesCompany Discounts Program#INDHRODW is an Equal Opportunity Employer.

Created: 2024-10-22