Customer Support Representative - Ulysses

American Implement is seeking aCustomer Support Representativefor our dealership in Ulysses, Kansas.Serving in dual roles within this position, this individual will help connect service and sales relating to precision agriculture to assist them in becoming more informed and efficient in their operations. If you are motivated, self-driven, and have a passion for serving customers, apply today! Candidate must be able to pass a pre-employment drug screen and have a clean motor vehicle record. EOE.JOB SUMMARY: The CSR serves as a direct point of contact for customers on behalf of the company to ensure customer satisfaction. Develops and maintains customer relationships that will enhance loyalty with the company. Promotes the sale of company products and services to increase new and existing business focusing on the customer experience and aftermarket services.BENEFITS: Paid Vacation, Sick, Holiday & Parental Leave 401(k) plus match Employer-paid Health Insurance for employee Optional Dependent Health Insurance Employer-paid Life + AD&D Insurance for employee Optional Voluntary Life + AD&D Insurance for employee & dependents Employer-paid Short-term Disability Optional Dental & Vision Optional MASA Medical Transport Solutions Optional AFLAC Supplemental Insurance Employee Assistance Program (EAP) Credit Union And more...ESSENTIAL JOB FUNCTIONS: Calls on customers and/or travels to customer locations to perform follow-up activities on complete goods, parts, and service sales. Ensures customers have received an anticipated level of service and assistance with their questions or concerns. Provides technical support when appropriate. Interacts with customers to provide information in response to inquiries about products or services. Addresses and resolves customer complaints in a timely, effective, and satisfactory manner. Promotes the sale of products and services provided by the company such as machine inspections, overhauls, standard job quotes, and special parts promotions. Targets and focuses on a core group of 50-75 customers to develop and maintain new and existing business for aftermarket services. Ensures proper processes are being implemented and followed in order to help maintain Dealership Experience Score at or above standards. Collects profiling information on customer machines, vehicles, and demographic information in order to enhance the customer experience. Schedules, conducts, and participates in product presentations at customer clinics, and other company events. Develops and maintains an annual special events, shows and promotions calendar. Ensures effective communication is maintained with sales, service, and other departments and customers to meet customer support service objectives. Generates and maintains required reports. Develops skills and knowledge through ongoing training activities relevant to company products and services. Keeps abreast of developments in the industry. Maintains company vehicle in a safe and clean condition. Provides professional and courteous service and presents a positive image of the company. Maintains professional courtesy with coworkers. Complies with all safety rules and regulations. Other duties as assigned.QUALIFICATIONS: 1-2 years' experience in an agricultural related role. Knowledge of agricultural or turf equipment and farming or operational practices preferred. Proficient with Microsoft Office and internet tools. Good problem-solving skills. Excellent oral and written communication skills. Strong interpersonal/customer-service skills. High School Diploma, GED, or equivalent work experience. College level courses in computers and business preferred. Valid driver's license and clean driving record is required.PHYSICAL REQUIREMENTS:Extended periods of sitting, standing, and walking. Must be able to regularly lift up to 25 lbs. without assistance and occasional lift up to 50 lbs. Position also requires driving a vehicle, extensive hours on a computer, hearing normal tones, speaking, and seeing. Must be able to load and unload trailer with equipment safely in various types of weather.American Implement reserves the right to modify, interpret, or apply this job description in any way the company desires. This job description in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying this position. This job description is not an employment contract implied or otherwise. The employment relationship remains "at will." The aforementioned job requirements are subject to reasonably accommodate qualified disabled individuals.

Created: 2024-10-22