Customer Care Specialist

Great Care, Deliveredâ„¢ is the promise that we make to our customers. If you have a passion for helping animals, and a love for serving others - we want you to help us deliver on that promise by joining our Customer Care Team.Are you ready to start or continue your Customer Service career working in a telephone environment helping and saving animals? Maybe you are a vet tech looking for better pay and advancement opportunities that allow you to continue helping animals...Wedgewood Pharmacy is the place for you! Wedgewood is the nation's largest and most trusted provider of compounded veterinary medications. Wedgewood Pharmacy offers:Excellent starting salariesPay for performance: Incentives, Bonuses, and other AwardsA robust and comprehensive benefit packageTremendous advancement opportunities within a fast-growing companyOur Customer Care Specialists currently start between $18.00 - $20.00 an hour plus bonuses and incentives while working from home. This position offers the ability to easily work flexible schedules and avoid all of those sneaky expenses such as tolls, fuel, dry cleaning, etc.; not to mention no commute time!Contact center agents working from home began as a safety necessity due to COVID-19; however, the organization has really come to embrace its home-based workforce and intends to keep it that way. Due to onsite trainings and team meetings, we encourage only those applicants within a reasonable commute to our Swedesboro, New Jersey location to consider applying for this position.When will you work?New-hire education consists of six weeks of paid in-classroom training at our Swedesboro, New Jersey campus; Monday - Friday. You will tour and learn about our state-of-the-art laboratories and impressive shipping and warehousing operations while being trained to become a Customer Care Specialist and a registered New Jersey Pharmacy Technician.Upon successful completion of new-hire training, initial work schedules are assigned according to demand; often Monday - Friday, 11:30 am to 8:00 pm, and one Saturday a month working 9:00 am - 5:30 pm. All Customer Care employees participate in regular shift bids where work schedules are awarded to each employee based on tenure and performance. This affords every agent the ability to regularly compete and be awarded a more desirable schedule.What you'll do:Genuinely connect with each Customer through effortless interactions to get patients the medication they need quicklyLearn everything needed to be successful through immersion in our comprehensive three-week onboarding processEnjoy paid, on-the-job training to become a registered New Jersey Pharmacy TechnicianWork from home upon completing new-hire educationBe encouraged to advance into more challenging and rewarding positions as your skills grow together with the growth of the organizationWho you are:A coachable, quick learner who is comfortable with changeA compassionate and caring individual who loves animals and those that care for themAble to demonstrate strong attention to detail and willingness to adhere to proceduresSelf-motivated and energized; excelling in a fast-paced environmentAn effective and persuasive communicatorComputer-savvy, navigating the internet with easeA reliable co-worker with a positive, professional attitude. No exceptions!Basic calculations are easy for you to performA high school graduate or equivalentAutomatic Bonus Points (Not required):You have worked retail or held Customer Service positions in the pastYou have prior contact center experienceYou have working knowledge as a pharmacy technicianYou have worked as a veterinarian technician or similar roleYou are comfortable working with Microsoft Office, Outlook, Word, & ExcelYou have attended some college or have earned a degreeYou can speak Spanish - BilingualWhat's in it for you: A comprehensive benefits package that includes health, dental, and flexible spending accounts 401(k) retirement plan with a generous company contribution to help you save for the future Company Paid Life and disability insurance Access to voluntary insurance options A generous paid time off program that increases every year Tuition reimbursement Opportunity for growth - We believe in promoting from within and do so through our internal job posting program! About Us:Wedgewood is the nation's largest and most trusted provider of compounded veterinary medications. Its recent merger with Blue Rabbit enables the company to provide veterinarians with next-generation software to streamline patient care and marks a significant evolution in services. Together Blue Rabbit and Wedgewood serve more than 70,000 veterinary professionals and one million animals annually. Wedgewood is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you require an accommodation due to a special need or disability, please let your recruiter know what accommodations you will need.

Created: 2024-10-22