Field Service Technician - Industrial Machinery

Company description We solve the world's cleaning and transport cooling problems with products that are environmentally sustainable, do not generate waste streams, and are occupationally safe. Our dry ice cleaning and dry ice production products put recycled CO2 to work - replacing harmful processes with a water-free, waste-free, and chemical-free solution. Cold Jet is the global leader in dry ice technology. We are growing rapidly and we will continue to maintain our dominant market position by hiring, training, and retaining talented, energetic, and entrepreneurially-minded individuals around the world. Our Culture We have built a culture that encourages success and also promotes an environment of innovation and free-thinking. Initiative, hard work and achievement are attributes that we value and they do not go unnoticed. We set challenging goals for individuals, and our company as a whole, and those that perform and produce results are rewarded, both financially and professionally. The opportunities are limitless for those that take part in steering the company to success and driving the company to further growth. For more information about Cold Jet, please visit . The Position: We are currently looking for a Field Service Technician to join our US team, based out of the Northeast region (PA, MD). This is a field-based, customer-facing role, primarily travelling to customer sites performing installation, maintenance and service work. You will also be responsible for building a positive relationship with customers and peers, as well as completing necessary administrative tasks. As the ideal candidate you are an independent go-getter and team player with a positive attitude making customer satisfaction and technical performance your priority. Your Responsibilities: * Provide installation, service, training and troubleshooting support on dry ice production equipment and dry ice blasting machines at our customers' facilities. * Drive customer satisfaction through pro-active communication and commitment to resolving their requests * Complete administrative follow-up tasks (electronically) after visiting customer site * Ensure that safety and quality standards are met * Take and respond to emergency customer service calls, taking turns with colleagues to answer the 24/7 service line * Identify customer needs and requirements and create proposals in collaboration with the Customer Service Coordinator Equal Opportunity Employer Other details * Pay Type Salary * Travel % 80 * Job Start Date Monday, October 7, 2024 Apply Now * Allentown, PA, USA * Harrisburg, PA, USA * Maryland, USA * New York, NY, USA * Norfolk, VA, USA * Philadelphia, PA, USA * Richmond, VA, USA

Created: 2024-10-22