Customer Service Consultant

Due to a significant increase in customer volume, the Service Department at Safford Brown Mazda Fairfax is growing and in need of 2 additional Automotive Service Advisors! We have a track record of success training people with restaurant, bar, hotel, or retail hospitality experience for this role. Bring a great attitude and a genuine desire to help customers and we will train the rest!As a Service Consultant, you will be checking our service customers in for their visit, confirming services requested, and following up on the progress. At Safford Brown Mazda Fairfax, we believe our success is attributed to our employees. We work on a collaborative and congratulatory team. We understand the importance of work-life balance and provide all of our employees with a positive working environment.At Safford Brown Mazda Fairfax, you can expect to work with the best. We provide ongoing training, daily one-on-one meetings, bonuses, and guaranteed pay. Our team works together to encourage success among each of our members.Additionally, we have a full shop of qualified technicians, providing support and capacity.WE OFFER:A great pay plan with commissionOngoing professional trainingPay every Two weeksMedical and Dental401K PlanPaid time off and vacationGrowth opportunitiesPaid TrainingEmployee vehicle purchase plansLarge multi-franchise auto group with opportunity for advancementHealth and wellnessFlexible Work ScheduleSaturday LunchesDiscounts on products and servicesRESPONSIBILITIES:Greet customers promptlyObtain customer and vehicle informationClearly report all vehicle symptoms as described by the customerDetermine and recommend needed maintenance base on age, mileage and history of vehiclePrepare a complete and accurate estimate of cost for labor and partsEstablish follow up timeMonitor the progress of each vehicle throughout the day, and updating customers frequentlyVerify that the final invoice reconciles with the work performed on the repair orderExplain all completed work and charges to customersFollow-up to ensure complete satisfactionREQUIREMENTS:Proven record of achieving exceptional Customer SatisfactionPositive energyA desire for a long term career with a growing organizationPersonal and professional integrityAs our ideal candidates are technologically adept, we only accept online applications. Please apply below!We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Created: 2024-10-22