Customer Service Representative

Job Summary: As a Customer Service Representative, your responsibilities include answering phone calls, texts, online chats, and emails from customers interested in buying a vehicle at your car dealership. In many positions, you are the first point of contact with potential customers and work at the front desk to greet walk-in customers, answer questions, and provide assistance as needed. No car experience or education needed!Compensation and Benefits:Competitive PayTraining and mentorship programMedical, Dental, Vision Plans401(k) Savings PlanBasic Life InsuranceDiscounts on Products and ServicesFlexible SchedulesWork Life BalanceResponsibilities:Meet and greet customers in a professional manner in-person & on the phoneProcess payments, invoice and other miscellaneous office dutiesProvide basic information to callers who have general inquiriesHandle customer complaints with integrity and poiseProvide general administrative and clerical support including mailing, scanning, faxing and copyingMaintain office supplies for specific locationRequirements:Excellent communication and organizational skillsExperience using Microsoft Office suiteAbility to work effectively with customers, vendors and employees while handling multiple tasks simultaneouslyWilling to submit to a drug screen & background checkHopkins Ford of Elgin in IL, close to South Elgin, Dundee, and Streamwood, is a new Ford dealership with used cars, financing, auto service and repairs, and genuine Ford parts. We want to every customer's one-stop shop for all things automotive! We have the best selection of new and Certified Pre-Owned Fords and used cars in the area.We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

Created: 2024-10-22