Senior Field Service Technician

About Us: BW Flexible Systems is a global manufacturer of packaging systems that fill and bag thousands of food and non-food products. Our packaging systems are designed and manufactured to maximize the efficiency and lifetime value of our customers' packaging lines. Our range of machinery includes form-fill-seal, feeding, bag filling and sealing, pouch-making equipment, flow-wrap, reclosable packaging solutions, palletizing, stretch-wrapping and more. Barry-Wehmiller is a diversified global supplier of engineering consulting and manufacturing technology for the packaging, corrugating, sheeting and paper-converting industries. By blending people-centric leadership with disciplined operational strategies and purpose-driven growth, Barry-Wehmiller has become a $3 billion organization with nearly 12,000 team members united by a common belief: to use the power of business to build a better world. Job Description: GENERAL PURPOSE The Senior Field Service Technician (FST) acts as the primary BWFS Services face to the customer and provides technical assistance and support by installing, servicing, troubleshooting, and answering technical questions as well as recommending preventative solutions. The Senior FST works closely with customers, Sales, Customer Service, Engineering and Manufacturing team members to troubleshoot and repair designated equipment. This role is responsible for driving customer satisfaction through Service Excellence. The Field Service Technician encourages others to discover, develop and apply their talents enabling them to reach their full potential; actively engages in our Lean journey by building and acting on continuous improvement and development opportunities. JOB RESPONSIBILITIES * Perform system integration and installation of BWFS products and associated OEM equipment to meet customer performance requirements. * Provide project oversight from equipment installation through performance acceptance. * Operate and evaluate customer equipment to maximize performance and improve up time. * Instruct customer's team members in the safe operation and maintenance of BWFS products. * Own customer issues from dispatch, or identification of issue to resolution. * Proactively engage with other Field Service team members to ensure they are aware of the status of all issues at all times. * Maintain regular, frequent communication with customers to ensure resolution and customer satisfaction. * Partner with the customer and recommend value-added services that will help the customer run their business more efficiently. * Keep up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner, for example ordering repair parts. * Communicate information regarding changes made to customer equipment to appropriate internal departments technical documentation updates (manuals, drawings, old program files, documentation, and in-house training program.) * Assist with generating and/or updating technical documentation. * Read and analyze assembly and electrical prints/bills of material and order acknowledgement documentation to create the field transition plan. * Fit and assemble components according to specifications using proper tools and verify conformance of parts. * Assemble, set-up, repair, and operate machine to verify functionality, machine capability, and performance. * Provide remote technical service to customers. * Other responsibilities as assigned. MINIMUM QUALIFICATIONS EDUCATION: Associates degree in a technical field with minimum 5 years' industrial skills and experience, or a high school diploma/GED and minimum 8 years' industrial skills and experience in electrical, electronics, or mechatronics technology. EXPERIENCE: * Minimum 5 years' experience in technical field service or applications engineering. * Minimum 2 years' experience with PLC logic * Experience interfacing with both internal team members and external customers as part of a solution-based service process. * Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment. * Experience troubleshooting and responding to customer concerns. * Experience with Web applications as well as Microsoft suite of products. KNOWLEDGE, SKILLS, ABILITIES: * Self-motivated, innovative thinker who is results driven and action-oriented. * Analytical thinking with root-cause problem solving ability. * Excellent organizational skills with ability to advance multiple projects concurrently. * Excellent written and verbal communication skills. * Demonstrated ability to work collaboratively to achieve desired results. * Operates with efficiency and sense of urgency. * Willingness to learn and adapt to changing environments with ability to deliver results. * Demonstrated understanding that customers determine our success. OTHER: * Must have and maintain a valid Driver's license with a good driving record. * Must be able to secure a passport and travel when needed, domestic and international. * Must be able to travel 65% up to 75% as work load requires. * Must be willing and able to work additional hours for critical issues and coverage, as necessary. * Must have common hand tools. * Must be able to climb heights, in and out of machines and lift up to 50lbs; able to work in varied customer plant conditions (cold, hot, damp, dusty, high noise level, contact with food and non-food products). PREFERRED QUALIFICATIONS * Bachelor's degree in Electrical Engineering, Mechanical Engineering, or related field. * Controls experience. The approximate pay range for this position is $90,000-110,000 annually. Please note that the pay range provided is a good faith estimate at the time of posting and may vary based on factors such as background, knowledge, skills, abilities, and geographic location of the position At Barry-Wehmiller we recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. We know that our differences often can bring about innovation, excellence and meaningful work-therefore, people from all backgrounds are encouraged to apply to our positions. Please let us know if you require reasonable accommodations during the interview process. Barry-Wehmiller is an equal opportunity employer. M/F/D/V This organization uses E-Verify. Applicants may be subject to pre-employment screening which may include drug screening, reference checks, employment verifications, background screening and/or skills assessments. Company: BW Flexible Systems

Created: 2024-11-02