Field Service Technician

Responsibilities: Perform battery replacement for CenTrak infrastructure, asset tags, environmental monitoring (EM) sensors, hand hygiene (HH) devices, etc.Perform small installations of infrastructure devices and validate via CenTrak softwareConduct troubleshooting of problematic areas in conjunction with remote support personnelMonitor equipment status and alerts via the Connect PulseTM applicationAbility to understand CenTrak designs with regards to device location within the hospitalSubmit Return Material Authorizations (RMAs) of products under warrantyMaintain proper inventory of batteries and other equipment necessary for device maintenanceDocument daily activities, findings, and recommendations and provide to CustomerMaintain rapport with customers by examining complaints, identifying solutions, and suggesting improved methods/techniques for the RTLS utilizationQualifications:Preferred: Degree in Networking/Telecommunications2-3+ years of experience in a professional services environment supporting end-users Experience with IR, Wireless and Network Protocols a plusExperience in enterprise healthcare or hospital environmentsAdvanced problem-solving skills coupled with a commitment to extraordinary customer service Maintain confidentiality and comply with Health Insurance Portability and Accountability Act (HIPAA) requirementsComfortable navigating all areas of the hospital system including patient roomsComfortable occasionally working around or with potential biological hazards; proper personal protective equipment will be worn in accordance with medical center policy and procedures Demonstrate proficiency with Microsoft Office and other business applicationsSome area travel required between local sites (reimbursable). Must have a valid driver's license, insurance, and means of transportationWorking hours are expected between 8:00 am - 5:00 pm While a standard 40-hour working week is the norm, you can expect some evening or weekend work on occasion to meet deadlines for major go-live activityComply with required immunizations, health testing, and other vendor requirementsPhysical Requirements:Ability to walk/stand for an extended period, up to 8-10 hours/dayAbility to kneel, climb, lift, and carry up to 30 poundsRequired to climb and stand on ladders, sometimes for extended periods of timeRequired to work with tools while reaching above your head for extended periods of time About Us: With an energetic and casual work environment, CenTrak is the perfect fit for the highly motivated, team-oriented, and entrepreneurial-minded individual. If you enjoy moving quickly and having a significant impact on a company's growth and people - this is the opportunity for you!The creative, innovative, and diverse culture of our team has allowed CenTrak to truly deliver on our mission to transform healthcare through real-time operational insights. Launched in 2007 and named a Visionary in the Gartner Magic Quadrant report for Indoor Location Services, thousands of healthcare facilities leverage CenTrak's platform to identify the location and status of equipment, patients, and staff in real-time. Patented technologies, intuitive software applications, and success management programs enable critical solutions such as asset tracking and management, clinical operations and workflow, patient, staff and infant protection, contact tracing, and hand-hygiene compliance for infection prevention. More than a hospital tracking system, CenTrak provides facilities with actionable intelligence to enhance the healthcare experience for patients and their families.Our Core Values:We are purpose driven.We put the customer first and listen to their needs intently.We are responsive and helpful internally and externally.We are empowered and accountable.We proactively seek to improve and find solutions.We are innovators at our core.Join our growing team in a market-leading organization and help facilities around the world create a safe and efficient healthcare enterprise. For more information on CenTrak's solutions, visit .CenTrak is a subsidiary of Halma PLC ("Group"). Halma is a global group of life-saving technology companies, focused on growing a safer, cleaner, healthier future for everyone, every day. The group has over 50 businesses operating through three market sectors (Safety, Environment, Health) employing over 7,000 people in more than 20 countries, with major operations in the UK, Mainland Europe, the USA and Asia Pacific.Halma is listed on the London Stock Exchange (LON: HLMA) and is a constituent of the FTSE 100 index. In January 2021, Halma was named Britain's Most Admired Company by Management Today. ***CenTrak is an Equal Opportunity Employer, including disability and protected veteran status.***Physical Requirements:0-24%25-49%50-74%75-100%Seeing: Able to read reports and communicate with co-workers.XHearing: Able to hear well enough to communicate with co-workersXStanding/Walking/Mobility: Able to stand to open files and operate office machines; mobility between departments and to attend meetings of employees and managers.XClimbing/Stooping/Kneeling:XLifting/Pulling/Pushing:XFingering/Grasping/Feeling: Able to write, type, and use phone system.X Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Created: 2024-11-02