Field Supervisor

SUMMARY Dual focus in assisting with supervisory responsibilities and performing Service Technician responsibilities - this is a critical role in the development and support of the Service Technician team:Responsible for partnering with Area Service Manager(s) to assist in supervising HVAC Field Service Technicians who accomplish the repair/retrofit/replacement of environment comfort systems, utilizing knowledge of air conditioning theory, pipe fitting, and mechanical layouts. Performs the role of HVAC Field Technician; directly contributes to completion of service work and projects through Service Technician responsibilities. Directly accomplishes repair/retrofit/replacement of systems.The ideal candidate will have a strong background in commercial HVAC service work/projects with a minimum of 5 years relating directly to operation processes of installation and service of HVAC equipment and systems. Team lead or leadership experience is preferred but not required. Proven history of positive impact on peers, team, and customers through effective work, teamwork mentality, and earned respect. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.Support culture of "Glad to be Here." Foster a positive environment based on the principles of the Glad To Be Here value set. Including but not limited to, respect, gratitude, accountabilityResponsible for meeting assigned applied time metrics, specifically for a supervisor role. Contributes as a technician directly when appropriate; sets a good example. Communicates directly to the Area Service Manager(s) when a specific technician is struggling or not performing as the expected level of their role. Coaches the technicians and gives them constructive feedback on improvement while holding them accountable.Subject matter expertise on HVAC fundamentals.Responsible for training and developing HVAC Field Technicians, including but not limited to technical knowledge, customer service, processes, and quality of work.Acts as a resource for HVAC Field Technicians by providing technical advice and offering guidance. Provide technical support and assistance.Ensures the quality of work by reviewing the technician's work. Provides quality assurance for job efficiency and readiness.Provides technical support for complex issues, either troubleshooting the system or equipment with Technicians.Helps to enrich and develop Service Apprentices through training, technical support, and direction.Assists Service Coordinators in scheduling, organizing, and dispatching Technicians.Upholds a high level of quality for Havtech's customers, for both professional communication and high-quality technical service. Represents the company by serving as a direct customer contact.Serves customers by acting as a resource in answering inquires and responding to special or urgent requests. Oversees Technician callbacks and provide support as required.Acts as project manager on labor-intensive projects, startup assignments, or service. Identifies, analyzes, and repairs equipment at a customer's location.Maintains supplies and equipment by conducting equipment inventories.Supports preventative maintenance work and maintaining equipment by inspecting for signs of wear, scheduling, and completing relevant work.Supports preparation for on-site installations and repairs by working with ASM(s) and Service Team to examine building layout, anticipate difficulties, gather materials, and coordinate on-site work as necessary.Supports process compliance by monitoring completed paperwork on each job and maintaining files.Consolidates reference information by collecting, organizing, and assembling data for reports, presentations, and special projects.Uses a variety of hand tools and reads schematics or engineering specifications. Uses power tools and computers.Evaluates area safety needs/requirements to provide feedback and recommendations to service technicians and assists in the implementation of safety policies, procedures, and training.Assist with on-site meetings and project walkthroughs.Able to maintain a professional demeanor and relationship with other trades during conflict and resolutionHave in-depth knowledge of most prominent equipment lines for customer supportFlexibility to work overtime/weekends, as required.Ability to self-direct study and equipment research diagnostics Regular local travel requirements with some overnight travel.SUPERVISORY RESPONSIBILITIES Responsibilities of an individual contributor and partners with the Area Service Manager(s) to assist in supervising the HVAC Technicians. Carries out supervisory responsibilities following the organization's policies and applicable laws. Responsibilities include interviewing, and training employees; planning, assigning, and managing work; appraising performance, addressing complaints, coaching and mentoring employees; and resolving problems.QUALIFICATIONS/ CERTIFICATES, LICENSES, REGISTRATIONS Minimum of 5 years of directly related industry experience required. Five years of advanced commercial HVAC service experience; or equivalent combination of education and experience in HVAC required. Advanced experience and knowledge of operational processes associated with the installation and service of commercial HVAC services and systems. The ability to work successfully within a fast-paced, schedule-driven, team-oriented environment. Strong, professional communication skills. The ability to present technical ideas and concepts clearly to customers and other Service Technicians.Knowledge of service standards, processes, and procedures. Ability to multitask and meet both short and long term deadlines.Must be dependable, reliable, and able to function and work in a team environment.Strong interpersonal and excellent verbal and written communication skills.Ability to cope with stress and deliver exceptional customer service.PHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully.While performing the duties of this job, the employee is regularly required to stand, use hands to finger, handle or feel, and talk or hear. The employee frequently is required to walk; reach with hands and arms; and stoop, kneel, crouch, or crawl.The employee is occasionally required to sit. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 50 pounds. On occasion, lift and/or move more than 75 pounds with assistance. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.DECLARATION:Human Resources retains the sole right and discretion to make changes to this job description.

Created: 2024-10-22