CUSTOMER SERVICE SPECIALIST

JOB SUMMARYThis person in this position is responsible for a wide variety of routine clerical and administrative duties including: taking, referring, and handling incoming messages; maintaining manual and computer files; and other projects and duties as assigned.ESSENTIAL JOB FUNCTIONSParks and RecreationAssists with reserving Parks and Recreation facilities by handling bookings in the reservation systems, hosting tours of the facility, and answering phone and email correspondence related to reserving the facility;Codifies all invoices associated with Parks and Recreation facilities and helps reconcile monthly statements associated;Provides quality customer service to internal and external customersAssists with promoting and marketing efforts of the department facilities, programs, and other information as determined by the Parks and Recreation Director or Park Supervisor.Performs other related duties as required.Public ServicesProcesses invoices for the Public Services Department;Operates a computer to produce confidential reports, correspondence, and other documents from rough draft, written copy, oral instructions, and/or dictating machine; takes notes and minutes of meetings;Provides administrative support to the Department Directors; Performs a variety of clerical and administrative functions for the department;Files correspondence and other documents;Processes, posts and maintains logs and reports that must be signed;Greets and directs visitors to the appropriate person;Answers the telephone giving general information to the public and serves as receptionist for the Public Services Department.Assists with departmental inventory control;Residential Sanitation - new accounts; enters weight tickets; reviews & records solid waste and recycling invoices; forwards new customer information and changes for billing; reviews WSA billing; tracks customer compliance with regulations; customer service related issues.Assists with Commercial Sanitation as needed also serves as a back-up for Commercial SanitationMINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS Requires a High School Diploma or equivalent and three (3) years of administrative and/or office management experience required. A two-year degree in Business or related field from an accredited business or technical school, and/or extensive office or customer service experience is preferred.KNOWLEDGE, SKILLS AND ABILITIESKnowledge of modern office practices, methods, equipment, and standard clerical procedures;Knowledge of or ability to learn the department's rules, regulations, policies, and procedures;Knowledge of all municipal functions, contacts, and activities of various departments;Skill in operating a computer;Skill in oral and written communication;Ability to learn, understand and apply the concepts, practices and procedures of the department;Ability to pay close attention to details;Ability to handle several projects simultaneously;Ability to understand and follow quickly and accurately oral and written instructions;Ability to prepare clear and concise reports and maintain accurate records;Ability to maintain alphabetical and chronological files;Ability to work independently without specific instructions;Ability to establish and maintain effective working relationships with City employees and the general public.Ability to be poised, diplomatic, tactful, and presents a neat, tasteful appearance.PHYSICAL DEMANDSThe work is sedentary work and requires fingering, hearing, mental acuity, reaching, repetitive motion, speaking, talking, and visual acuity.WORK ENVIRONMENT The incumbent works in a dynamic environment that requires sensitivity to change and responsiveness to changing goals, priorities, and needs.

Created: 2024-10-22