Library Clerk

Job Description Position: Library Clerk Department Library Location Erie County Public Library, Millcreek Branch Library Status Full Time Starting Pay Rate $12.44 Hourly Hours Per Week 37.5 Exemption Status Non-Exempt Posting Date 10/17/2024 Closing Date 10/31/2024 Pay Grade AC04 Bargaining Unit AFSCME CLERICAL/TECHNICAL Posting Number 5161 Posting Notice: We will be filling multiple clerk positions with this post. One position a the Millcreek location and one at the Lincoln Branch. Nature of Work * Responsible for providing efficient, helpful, and customer-focused circulation and related collection-use services to Library patrons. Assists professionals and managers as assigned. Duties & Responsibilities * Provides excellent customer service to a diverse community and patrons of all ages and abilities. * Maintains circulation database. * Uses Polaris LEAP (integrated library system software); internet browsers and other software programs to access information, and helps patrons locate library materials. * Works with different types of computers or terminals, printers, copiers, fax, micro-form reader-printers, and other equipment, and performs minor troubleshooting with equipment. * Assists patrons with the use of equipment and software. * Renews loans by telephone. Makes phone calls to patrons for items on hold. * Explains and performs circulation transactions. * Collects money, records transactions and makes deposits. Responsible for using a cash register. * Explains library policy and procedures to patrons in person and on the telephone. * Registers patrons for library cards. * Explains internet services to patrons and enforces library internet policies. * Instructs patrons in using web interface, mouse, software, search engines, and simple searches. * Assists patrons in the use of library facilities. * Provides a full range of patron services in obtaining requested material or information through computerized circulation system, interlibrary loan and searching bibliographies. * May make recommendations of titles or subjects for selection to supervisor based on interactions with patrons. * Handles patron complaints and minor disturbances; reports problems, verbally and in writing, promptly to supervisor. * May perform collection maintenance, as assigned, with support of another staff member. * Performs duties with minimum supervision or with no supervisor on site. Contacts remote supervisor as needed. * Maintains work desk and public areas; reports facilities maintenance problems to supervisor. * Maintains books, periodical and audio-visual collections through repairs, cleaning and light mending in consultation with Tech Services. * Clips materials for vertical file. * Discards materials from collection as assigned. * Prepares paperbacks, magazines, and other materials for input. * Maintains inventory and orders supplies when needed. * Shelves books and maintains collection by straightening, shifting shelves, shelf reading, inspecting material condition, and supports inventory procedures. * Sets up displays to promote library use and library materials. * Assists with and promotes special projects and programming as assigned by supervisor. * May be trained and assigned to drive Bookmobile and/or work on Bookmobile and attend library outreach events to promote library services. * Must have reliable transportation to off-site locations at any scheduled time. * May perform other activities needed to maintain public library. * The above statements reflect the general details considered necessary to describe the principal functions of the job and shall not be considered as a detailed description of all the work requirements that may be inherent in the job. Knowledge, Skills, & Abilities * Excellent customer service skills with active listening skills and communication skills, both in person and over the telephone. * Must be cheerful, adaptable, and a team player. Possess an ability to demonstrate innovative problem solving and embrace change. * Working knowledge of current technology and ability learn new skills and equipment. * Must be able to work in a fast-paced environment with a diverse population. * Able to read computer screens and printed materials. * Able to shelve books and operate office equipment. Minimum Requirements * High School Diploma or GED * Must be able to Type a Minimum of 30 Words Per Minute with Accuracy * Must be able to Lift a Minimum of 50 lbs * Ability to file accurately and quickly in both numeric and alphabetic order Conditions Of Employment * The selected candidate will be pre-employment required to obtain, at their own expense, 3 forms of clearance, including PA State Police Criminal History Record Check; PA Child Abuse History; and FBI Criminal History Background Check including finger printing.

Created: 2024-10-22