Customer Service Representative - Phone Order Team

*HIring Urgently*Job Title: Customer Service RepresentativeLocation: Palatine, IL. About Us: Ascendo Resources is hiring for a dynamic Customer Service Representative for one of our innovative Biotech clients to join the team! We are looking for a Customer Service Representative who is capable of multi-tasking, and updating multiple CRM's and spreadsheets to enter new customer orders. Position Overview: We are seeking a Customer Service Representative to provide exceptional support to our manufacturing client's customers. The ideal candidate will have a passion for delivering outstanding service, strong communication skills, and the ability to thrive in a fast-paced environment. This role involves handling inquiries, resolving issues, and ensuring customer satisfaction through effective communication and problem-solving.Key Responsibilities:Serve as the primary point of contact for customers via phone, email, and chatRespond promptly to customer inquiries and resolve issues in a professional and courteous mannerProcess orders, returns, and exchanges accurately and efficientlyCoordinate with other departments, including sales and production, to ensure timely delivery of products and servicesProvide product information, pricing, and availability to customers as neededHandle customer complaints and escalate complex issues to appropriate channels for resolutionMaintain accurate customer records and update information in the databaseContinuously strive to meet or exceed customer satisfaction goals and performance metricsQualifications:High school diploma or equivalent; Bachelor's degree preferredProven experience in customer service or related field, preferably in a manufacturing environmentExcellent communication skills, both verbal and writtenStrong interpersonal skills with the ability to build rapport and relationships with customersProficiency in Microsoft Office Suite and experience with SAP and SalesForce software is a plusAbility to multitask, prioritize, and manage time effectively in a fast-paced settingDetail-oriented with a focus on accuracy and qualityPositive attitude, problem-solving mindset, and a commitment to delivering exceptional serviceBenefits:Competitive salary commensurate with experienceComprehensive benefits package including health insurance, retirement savings plan, and paid time offOpportunities for professional development and career advancement within the companyCollaborative and supportive work environmentHow to Apply: Interested candidates are encouraged to submit their resume and cover letter to Jknight@. Please include "Customer Service Representative Application" in the subject line. We thank all applicants for their interest in joining our team, however, only those selected for an interview will be contacted.Ascendo Resources is an equal opportunity employer and is committed to diversity in the workplace. We encourage applications from qualified individuals regardless of race, ethnicity, religion, gender, sexual orientation, age, disability, or veteran status. Ascendo is a certified minority owned staffing firm, and we welcome and celebrate diversity. Ascendo is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, parental status, military service or any other characteristic protected by federal, state or local law.Contact information Jeremy Knight

Created: 2024-10-22