Field Service Technician

About APPLIED Adhesives:We have you covered.Nobody knows more about adhesives than APPLIED Adhesives. We are passionate about solving complex challenges with innovative adhesive products and offerings. APPLIED is the industry leader in helping manage costs, reduce waste, and make entire operations run more efficiently. From adhesives, equipment, parts, and service, we have you covered. With world-class adhesive products, equipment, and parts along with visionary leadership, unparalleled expertise, and an agile, responsive service team, we're not happy simply staying put. Every day, we leverage our technical expertise and passion for problem solving for the benefit of our customers and the future of our company.We have countless victories that we could celebrate, but we're more interested in looking forward than back. We've collected the talent and skills to continue innovating new product solutions and applications in emerging industries. We have the fortitude to not only accept challenges, but to seek them out. And we have the confidence and determination to become the most sought-after adhesive solutions partner.Come join us!The Role:We are seeking an experienced Field Service Technician. This person is responsible for providing on-site installation, repair, and maintenance services to clients. This role involves troubleshooting, diagnosing, and resolving adhesive and sealant dispensing equipment issues. The ideal candidate is a hands-on problem-solver who can deliver efficient, high-quality service while maintaining a strong focus on customer satisfaction.You must live a commutable distance from the Grand Rapids, MI. area to be considered for this position. This position does require travel. Key Responsibilities: Travel to customers to support technical and sales reviews, training seminars, demonstrations, and product/process troubleshooting. Installation of adhesive equipment at customer locations. Technical liaison between customers and the Applied team. Make product suggestions and process improvement recommendations to customers. Document service reports into ServiceMax.You Are Ideal for This Role If You: Have a bias for action and like to take initiative. Are a team-player, but also work well independently. Enjoys troubleshooting and working with your hands. Physical Requirements: Must be able to remain in a stationary position. Able to communicate information and ideas so others will understand. Ability to handle objects weighing up to 25 lbs. and on occasion may be expected to lift objects weighing up to 50 lbs.Experience and Qualifications: High school diploma or equivalent (Technical certifications preferred). Strong mechanical aptitude and troubleshooting skills, and proven experience installing and maintaining equipment at customer locations is required. Ability to diagnose issues quickly and find practical solutions under pressure. Clear and effective communicator with both clients and internal teams, and strong focus on client satisfaction and professional interaction. Ability to prioritize tasks, manage schedules, and complete jobs efficiently. Willingness to travel to various client locations and adapt to changing work environments. Valid driver's license and ability to travel within assigned territory. Strong physical stamina and ability to lift heavy equipment as needed. Basic understanding of safety and regulatory requirements in the field.Why Work for Us: Medical, Dental and Vision Benefits 401k Match Flexible and Team-Oriented work environment Generous PTO policy Tuition Reimbursement Employee Assistance Program Career and talent development opportunities as well as opportunities for personal growthLeading with Integrity, Collaboration, and PassionIn today's dynamic business landscape, these core values serve as the compass guiding our actions and decisions. Whether it's demonstrating leadership, fostering collaboration, igniting passion, upholding integrity, or maintaining a relentless customer focus, these principles shape our mission, vison and values, and drive our commitment to excellence.Our Core Values:LeadershipWe are the leaders we wish to follow at work and in our communities.CollaborativeOne team delivering exceptional value and service.PassionWe enthusiastically pursue excellence.IntegrityWe choose to be ethical and trustworthy.Relentless Customer FocusOur customers are at the heart of everything we do.The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Typical work is in a climate-controlled environment requiring regular use of computer and electronic equipment.We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

Created: 2024-11-02