Assistant Store Manager: New York

Job DetailsJob LocationBHC Overhead Corp Office - Deer Park, NYSalary Range$17.50 - $20.00 HourlyDescriptionPosition SummaryAs an Assistant Manager you are responsible for ensuring that associates provide exceptional customer service, while achieving sales goals. This includes ensuring customer satisfaction, driving sales, building sales skills and product knowledge. Effective Assistant Managers maximize productivity and profitability by balancing sales and expenses, identifying sales opportunities and setting customer service standards. They must demonstrate knowledge of the stores purpose and goals and have the skills to help associates achieve those goals.QualificationsMajor ResponsibilitiesJob Functions:AccountabilityHold Associate Staff Accountable to Their Responsibilities and Company StandardsStaff Development and TrainingCustomer ServiceSales Observational ChecklistAddress and Handle Customer ComplaintsDaily Monitoring of E.C.E.TMystery ShopsHelpful 101Inventory StandardsMarketing Ads are Set and RemovedRSO ComplianceIn Stock of Ad BulletinsA/B Outs Reports (Overall Stores In Stock and Signage Position)CommunicationCommunicate Sales Goals with StaffCommunicate Company Announcements with TeamStores FinancialsSales TY vs LY vs PlanMargin % TY vs LY vs PlanPayroll % to Sales TY vs PlanMerchandising functions:Aisle AssignmentsCompany Standards are FollowedAisle RecoveryInventory ReportsMangoNew ItemNegative On HandsA & B Outs Report.Shooting OutsICE/Discontinued ReportPOG StandardsCompany Plano-gram and Program UpdatesProduct RecallsOverall In Stock StandardsClip Strips and Wing (Side)Panels100% Shelf LabeledGCFVEnd Cap and AD PresentationFollow Company StandardsSigned , Full, and Impactful (like a billboard)Filled with Promo and Non-Promo ItemsWork with Store Manager on AD BulletinsRSO ComplianceSignageMarketing Ad Events are Set and Removed According to Marketing Calendar.Weekly Price ChangesReview Daily Exception ReportsB2BMonitor and Grow New and Old Accounts (MCR)Operations functions:ReceivingPacking Slips are Faxed and MailedStockroom and Basement Standards MaintainedProcessing Damages (ACE and Vendor)Front EndBuyers Zone Ready for BusinessRegister Lanes are well stockedCashiers Adhere to Company Policies and ProceduresInviting, Clean, and UnclutteredStore Use and Pilferage LogACE RewardsFacilities & MaintenanceBathrooms are Cleaned DailyFloors are Maintained and Kept CleanOverall Maintenance of the Buildings Lighting and SafetyInterior/Exterior MaintenanceTrainingAssociate Training ProgramSkill Matrix Training BoardForklift TrainingMystery ShopsCommunication BoardHR/Office PaperworkNew Hire Employee PaperworkEmployee Reviews (w/Store Manager)Employee Personal FilesCompany HandbookStore Supplies and Employee VestsScheduleManagement and Employees ScheduleInventory ProcessPrepping the Store and Day of InventoryOther Requirements:Use the E.C.E.T. (Every Customer, Every Time) process with EVERY customer interactionGreet every customer you make eye contact with, anywhere in the storeAnswer customers questions and provide information on procedures and policiesBe at your workstation on timeBe customer ready whenever you are on the stage/sales floorMaintain awareness of all promotions and advertisementsRecommend related items when appropriate and execute S.A.L.E.S. processKeep your area of responsibility neat, clean, stocked and priced properlyExecute the daily operational, day-to-day goals and priorities assigned by store managementAssist in the training and development of peersActively participate in daily huddle meetingsUphold merchandising and store cleanliness standardsOffer a carry-out if appropriateKnow the proper way to answer the telephoneBe alert for possible merchandise losses. Protect all company assets and report any missing or damagedmerchandise to your supervisor.Address all safety concerns immediatelyAdvise store management of any pricing errorsAdvise store management anytime you say "no" to a customerTake initiative to learn product knowledgeTake initiative to learn selling skillsPerform other tasks as asked by store managementPhysical RequirementsEssential Physical AbilityFrequencyRequirementWalkingFrequentFlat surfaces from point to pointStandingConstantAll work performed on feetSittingIn-frequentPaperwork in officeStoopingFrequentTo pick up cartons at floor levelReachingFrequentTo a height of 6 feetLiftingFrequentUp to 60 lbs., up to 500 repetitions per hour to a height of 4 feet (top of register); must be able to lift up to 25 pounds comfortablyHand DexterityFrequentMust be able to use at least one hand to operate register and complete paperworkPushing/PullingFrequentMove hand jacks from place to placeCarryingFrequentUp to 50 lbs., up to 10 feet, occasionally moreClimbingIn-frequentStairs in storage rooms; laddersVisionConstantRead labels, recognize boxes, safety in workingHearingConstantSafety SignalsBellmore Home Center, Inc. d/b/a Costello's ace Hardware is an Equal opportunity Employer

Created: 2024-10-22