Key Account Manager

Job purpose As the Key Account Manager, you will own, develop, and execute the growth strategy of a portfolio of validated customers. You will be responsible for understanding the overall company budget and held accountable to your own personal portfolio contribution. You will implement and tailor solutions to increase revenue, add value, and maximize profitability throughout customers supply chains. You will utilize team resources and management to ensure the optimal customer experience. An "A" attitude and entrepreneurial spirit is needed to succeed in this dynamic company environment. Duties and responsibilities * Develop, implement and execute customer specific revenue growth strategy * Comprehension of annual company budget and full ownership of personal portfolio contribution * Actively manage all contractual and transactional revenue opportunities * Own and execute customer RFP strategy and process * Develop and maintain customer relationships with key customer contacts at multiple levels across all departments * Continuously analyze data looking for trends that impact customer's business * Plan, organize and facilitate quarterly business reviews and other customer facing meetings * Own overall A/R health * Comprehend customer contracts and payment terms * Ensure operations team are meeting expectations set by the customer * Ensure that customer specific KPI's are exceeded (customer scorecard) * Utilize innovative resources to find solutions to problems affecting the business * Promote collaboration with Carrier Sales team to optimize customer experience * Manage teams' overall roles and responsibilities and ensure that the work load is balanced Qualifications * Clear and confident communication * Minimum 3 years' experience in 3PL required * Exposure to business development preferred * Customer facing experience required * Bachelor's Degree * Strong problem solving skills * Market knowledge * Strong negotiation skills * Ability to work in a team environment, while also delivering independent results * Strong ability to persuade, motivate, and influence others * Detail oriented and ability to multi-task * Ambitious and enthusiastic attitude Working conditions General office environment. Work is generally sedentary in nature, but may require standing and walking for up to 10% of the time. The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard equipment available. EEO Statement Transportation One is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status or other protected category. * This is not a remote position*

Created: 2024-10-22