Maintenance Technician I (SFS259)

Maintenance Tech I Who We Are Sylvan Road is a technology-enabled, data-centric, and vertically integrated investment management firm focused on single-family real estate. As a pioneer of the emerging institutional asset class of single-family rental housing, Sylvan Road has developed a sophisticated business model over the last decade. We have several distinct business operations in investment management, brokerage, construction, property management, field services, and software development, each of which operates in concert with each other to deliver on investor returns and resident satisfaction. Operating primarily as a virtual employer, our success comes from the high value we place on our people, process, and technology. Why Work For Us Sylvan Road is experiencing tremendous growth and so we are in the midst of an exciting transformation to better support a high-growth, dynamic business. This opportunity will enable you to make a significant and notable impact within our organization and to contribute to our development. We come to work every day excited by the growth of our industry and our company, as we play a role in spurring its expansion and success. We are looking for like-minded people who are passionate about driving innovation in order to make a meaningful difference for our employees, residents, and investors. Role Objectives & Responsibilities The Maintenance Tech's responsibilities include assisting in the maintenance of the physical condition of the property according to company operating and safety standards. * Performs basic and intermediate repairs and maintenance tasks on residential properties * Supports inspection work and in-market support for Property Management and Legal * Addresses plumbing, electrical, and general maintenance issues in residential homes under limited supervision * Assists more senior technicians or specialists in more complex repairs and projects * Learns and applies skills in troubleshooting and problem-solving * Reports inspection findings and other maintenance work using corporate tools, according to policy and procedure * Completes work and repairs to quality standard * Communicates with residents, and internal and external customers professionally and courteously both in person and through digital communication * Escalates concerns according to procedure, where appropriate * Actively participates in training programs and exhibits a strong willingness to enhance technical skill set * Seeks guidance, feedback, and learning opportunities from more senior technicians and leaders * Adheres strictly to safety programs, protocols, and guidelines * Adheres to all fleet and driving policies * Ability to work independently, and as a collaborative and positive member of a team * Maintains vehicle inventory of tools and supplies * Manages time effectively to meet deadlines * Completes and documents work in technology tools and systems with all work types dispatched * Performs work according to the schedule, and within productivity standards * Adheres to all purchasing and authorized buyer policies and procedures. Requirement Knowledge & Experience * High school diploma or GED equivalent * Skilled in household maintenance, multi or single-family experience -required * Understanding and ability to utilize powered and non-powered tools to complete repairs * Must possess own hand tools * Lift over 50 lbs. as part of daily function * Must be able to work in environmentally and physically challenging working conditions * Valid Driver's License and insurance * Must live in and maintain an address in the required zone(s) where hired Required Skills * Ability to thrive in a fast-paced, high-growth start-up mentality environment * Must be flexible and adaptable with the ability to pivot as needed * Must possess a high EQ and the ability to work with multiple business lines, personalities, and stakeholders while remaining professional and respectful * Must have excellent communication skills, both verbal and written * Must be highly organized, proactive, and detail-oriented * Must possess strong time management skills, ability to always prioritize and work with a sense of urgency * Ability to meet tight deadlines and thrive under pressure; commitment to results and solutions-oriented * Ability to work with a high level of autonomy * Must be able to do: * Major appliance troubleshooting and repair * HVAC - Basic * Intermediate plumbing - Basic * Intermediate electrical - Basic * Sheetrock * General Carpentry * Wallpaper/painting * Landscaping * Superficial foundation/sidewalk repairs * Ice/snow removal (if applicable, depending on location) * Cleaning What We Offer * PTO (paid time off) and 11 company-paid holidays * Comprehensive Benefit Package: Medical, Dental, Vision, etc... * 401K with company match Sylvan Road and its affiliates is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, or any other classification protected by Federal or State Law.

Created: 2024-10-22