Field Service Technician
Aescape Inc - New York City, NY
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Aescape is looking for a Field Service Technician who can execute our field service activities. You'll be collaborating cross functionally with Support, Logistics and Engineering as we scale the delivery AI driven massage therapy experiences. This is an amazing opportunity for you to get in at an early stage robotics company, develop your service and technical support capabilities, and help grow our team as we revolutionize an industry. If this sounds like you, we'd love to hear from you!This role is based out in NYCAescape is the NY-based lifestyle robotics company redefining self-care. We announced the world's first commercially available, fully automated AI-powered massage experience with Equinox in March - and this is only the beginning. We are in a period of rapid growth, launching our category-transforming product throughout 2024 with global leaders in hospitality, wellness, sports and fitness. Backed by $85M in funding from investors like Valor Equity Partners (an early investor in Tesla and SpaceX), we've assembled a team of top talent across connected hardware and fitness from industry giants like Amazon, Apple, Peloton, Tonal, Uber and more to bring people and robotics together for better living. In less than 48 hours since announcing our launch and partnership, publications like WIRED, Fast Company, Popular Science, Sports Business Journal, Fortune and Now This News have covered our news, with remarkable enthusiasm. What You'll Do As a Field Service Technician at Aescape you will:Be apart of Aescape's early technician efforts.Act as subject matter expert on installation and repair procedures.Travel onsite to Partner locations to perform installations, preventative maintenance and break fix visits.Train our 3rd party technicians and trainers on proper installation and repair procedures.Provide assistance on difficult repairs to limit downtime and improve first time fix rate.Work with cross functional teams to make design changes that will improve the serviceability of our product.What You'll BringA track record of field service working on high-end and complex equipment (e.g. fitness, surgical, medical & dental, EV charging & solar installation, audio visual equipment).Valid US driver's license and ability to lift ~ 75 pounds of equipment.Good problem solving skills, and the ability to troubleshoot problems and think on your feet.Experience training technicians on repair and installation procedures is a plus.What's In It For You Join a trailblazing tech company anticipated to transform the massage industryThe chance to make a difference with a product that empowers healthier and happier livingTeam culture driven by passion, ambition, empowerment, inclusion, curiosity, and fun!We'll grow together - your personal and professional growth are equally importantAn environment that empowers individuals, emboldens teams, and rewards achievementEarly stage equity in a company led by serial entrepreneurs with multiple exitsFree massages in SF and NY HQ!Medical, vision, and dental insurance covered by us.401k with 4% company matchUnlimited vacation, generous parental leaveWorking late? Dinner is on us.Competitive pay of $$85,000 + target bonus + equity stock options.Begin Your Aescape Career JourneyAt Aescape, we're on a mission to redefine self-care for a better world, and we're seeking trailblazers to join us on this journey. We're inspired by individuals who are passionate, driven, and eager to learn. We value diverse perspectives and resourceful, determined individuals who are committed to making a difference. At Aescape, we empower people to reach their full potential, just as our product empowers better living. If you're ready to innovate, create, and make a meaningful impact, we want you on our team.YOUR JOURNEY. YOUR AESCAPE.
Created: 2024-10-22