Field Service Technician

About the Role BASIC PURPOSE: Currently the position involves providing technical assistance and troubleshooting/repair of SEW-EURODRIVE electronic controllers and other electro-mechanical equipment which includes frequent travel to Customer sites. Shift: 1st Shift Top 5 skills being sought for this position: * Associates Degree in Electronic Engineering/Technology or equivalent, plus 3 years' experience with industrial drives. * Ability to operate various test instruments, i.e., multimeters, oscilloscopes, strip chart recorders, etc. * Must have experience with AC variable frequency controllers and servo motor controllers. * Must have strong computer programming skills and background. * Knowledge of various types of PLC's and ability to troubleshoot and modify programs. * Ability to read control wiring diagrams. * Ability to appropriately handle stress and interact with others. * Must be able to prioritize and manage time effectively. Top 5 tasks for this position: * Provide technical assistance and troubleshooting/repair of SEW-EURODRIVE electronic and electro/mechanical products to customers. * Assist SEW-EURODRIVE DSE's and customers with application expertise including both mechanical and electrical design engineering. * Frequently travel on Company business to any required destination domestically as well as overseas. Frequently stay overnight for extended periods of time, obtain lodging, and occasionally conduct business in the evenings, weekends, and holidays and outside of normal business hours. * Follow all customer safety rules, including the passing of any required drug screens. * Provide technical assistance over the phone. * Provide technical, promotional and sales support to all customers and SEW-EURODRIVE DSE's. Although we have described above what we are generally looking for, we are very likely missing other attributes and skills that may make you a great fit! Please tell us about your other skills and abilities by applying and listing your additional attributes. A 10% shift premium is paid for 2nd and 3rd shift positions. SEW-EURODRIVE provides a generous benefits package to all full time employee. These benefits start on DAY ONE! There is no monthly premium required for Employee's coverage: * Medical Insurance - Includes Medical, Dental, Vision, Audio, and Prescription Drug coverage + $125 annual reimbursement for purchase of eligible vitamins & minerals * Life Insurance worth 2.5 times annual base pay. Includes Accidental Death & Dismemberment * Disability - Includes both Short Term Disability and Long Term Disability * Flexible Spending Account (FSA) for Medical and/or Dependent Care Made available annually during open enrollment * Timely Evaluations with potential for a pay increase - New Employees are evaluated every six months for the first two years then annually thereafter * Paid Vacation - 2-weeks of vacation accrual per year to start, which increases after five years and ten years of service * Holiday Pay - Twelve (12) paid holidays per year * Retirement Benefits - Includes 401(k) with Profit Sharing Contribution and 200% Company Match on the first 3% that you defer to your 401K account * Additional Paid Time Off (PTO) for hourly positions - Unused time is paid out annually * Paid Parental Leave - To assist and support new parents with balancing work and family matters * Onsite Clinic Services - On location medical services by licensed providers at no cost to employees * Education Assistance Programs - Student Loan Repayment / Tuition Assistance options * Counseling Resources - Easy and convenient access to professional counseling services online * Wellness Resources - Utilizing a comprehensive, interactive, and personalized wellness program with potential to earn points for awards / gift cards * Uniforms and Subsidies - Uniforms (for shop employees) are provided and a subsidy for the annual purchase of safety shoes is included * Employee Assistance Programs - Five programs to help employees navigate challenging life circumstances * Insure Choice Plan Group Discounts - Auto, Home, Pet coverage, Legal insurance, and more at a group discount rate Additional job requirements and responsibilities would be discussed during the interview process.

Created: 2024-11-02