Customer Service Rep I

About hand2mind:We bring learning to life! Trusted by teachers for more than 55+ years, hand2mind creates engaging, classroom-tested materials that empower children to learn by doing. We are a 150-person strong, family-owned company that's been voted one of the Chicago Tribune's Top Workplaces for the last four consecutive years. In addition to building high-quality, hands-on learning materials for the classroom like VersaTiles® and Cuisenaire® Rods, we also develop educational toys for the home that make learning math, reading, social-emotional learning, and STEM fun and interactive. As a company, we are committed to our employee's personal and professional development. That's why we offer a competitive benefits package, a supportive culture, and training and development opportunities by Harvard and UCLA professors. We are looking for professionals who are truly just kids at heart! We hope you'll come join our award-winning team today!Team & Position Description: We are currently seeking a Customer Service Representative to join our Customer Service Team! Here's what makes this team awesome: We work cross-functionally in the company with accounting, inventory management, warehouse, and purchasing to ensure a seamless process from beginning to end for customers. We communicate with product development and marketing regarding new and popular products, including Numberblocks! There is ample opportunity for cross-functional projects to exercise strengths and obtain new skills. What you'll do day to day: Accurately enter quotes and process orders in a fast-paced environment.Provide knowledgeable answers via phone or email to questions regarding product, pricing, and availability, returns etc. Make timely decisions within your scope of responsibilities in the best interest of servicing our clientsContinuously identify opportunities to drive process improvements that positively impact the customer experience.Meets or exceeds monthly key performance indicators.Other duties for this role will be assigned as necessary/appropriate. What we're looking for (Key Performance Objectives): Respond to queue cases via email or telephone within 48 business hours, establishing a positive rapport with every customer. When speaking on telephone with customer, utilize a mindset of "one-stop shop" in order to resolve customer problem in a single call. Enter orders accurately with all pertinent information noted or marked, including dock information for delivery, contact information, and proper shipping method, within 2 business days of order receipt. Use experience with cross-functionality to successfully fulfill client requests in a timely manner working with appropriate departmentsRequirements:High School Diploma. College Degree preferred.Minimum 1 years' experience in a Customer Service / Call Center environmentIntermediate knowledge of Microsoft Windows and Office applicationsExperience in D365 a plus Ideal Attributes:Strong communication skills - clearly and professionally, both verbally and in writing.Effectively handles multiple tasks simultaneouslyAttention to detail and accuracyProblem Solving skills and ability to resolve discrepancies. Interpersonal skillsFollow up and follow through skillsPositive, patient, and customer friendly attitudeWe are a drug-free workplace and an EEO employer.Please note: This role will be filled by our internal recruitment team, so no assistance is needed from any outside staffing agency at this time.#LI-hybrid #hand2mind

Created: 2024-10-22