Seasonal Customer Service Representative

Sprague is passionate about delivering the diverse products and programs that warm, power and move the world. We keep homes warm through Northeastern winters and hospitals cool through summer. We help small businesses focus on serving their communities, and our renewable fuels keep our country's infrastructure running. From importing wind energy components to deploying leading-edge solar technology to help power terminal facilities, we are committed to continually evolving to meet our customers' changing energy needs.Job Summary/General Purpose:Sprague is looking for a full-time seasonal Customer Service Representative to work from October through April. This role serves as the main point of contact for all customer requests related to customer service processes, including order taking, product delivery, pricing, terminal access, billing, credit, and other inquiries about products and services.Our Customer Service Representatives act as the liaison between energy customers and Sprague support personnel, requiring the ability to quickly and effectively resolve issues and answer all inquiries. Additionally, this position monitors activities to identify recurring customer needs and works to improve processes. This position requires the ability to work overtime including some weekend and evening hours as well as select holidays. Major Responsibilities:Serve as member of the Customer Service Team responsible for answering customer calls related to energy marketing and deliveryReconcile basic issues and answer inquiries about products, services or order status, conduct research, and coordinate with other internal departments as necessaryMaintain customer account data and record and track customer inquiries within the appropriate system(s)Maintain process documentationParticipate in projects and provide backup coverage as requiredParticipate in ongoing customer service training to ensure adequate systems expertise, expedient training of new personnel, and improvement of general skillsEducation / Experience / Skill Requirements:Two to three years customer service experience - call center experience is a plusComputer skills, including knowledge of Microsoft Word and ExcelFamiliarity with customer-centric databasesFlexibility to cover weekends, evenings and holidaysDemonstrated verbal and written communication skills with both external and internal customers and team membersAbility to work well with others, organize workload, and perform under pressure in a fast-paced environmentAbility to problem-solve and conduct research for customer inquiries as neededBilingual English-Spanish skills are a plusHigh School Diploma or equivalentWho we are looking for:Do you like to solve problems and consider yourself forward thinking? If you are looking for a place where you can learn a lot about the energy industry and constantly challenge yourself, then Sprague is your place. Sprague employees are dedicated and driven, and we constantly strive to be the best in the industry. We work best as a team, knowing that collaboration leads to innovation and the best customer experience. As a company that has continued to evolve with the energy industry for the last 150 years, we are looking for hardworking employees to join us as we remain at the forefront of the industryThe rate for this position is $20.00 to $23.00 per hour, based on experience.Sprague is an EEO/AA employer. We strongly encourage minorities, females, Vets and individuals with disabilities to apply.As a federal contractor we adhere to OFCCP employment regulations.Click here for OFCCP compliance information

Created: 2024-10-22